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Welcome to Veradigm, where our Mission is transforming health,
insightfully. Join the Veradigm team and help solve many of todays
healthcare challenges being addressed by biopharma, health plans,
healthcare providers, health technology partners, and the patients they
serve. At Veradigm, our primary focus is on harnessing the power of
research, analytics, and artificial intelligence (AI) to develop
scalable data-driven solutions that bring significant value to all
healthcare stakeholders. Together, we can transform healthcare and
enable smarter care for millions of people.
Veradigm Life Science
The Veradigm Network is well-positioned to address the unique needs of
Life Sciences customers. By leveraging the Veradigm Network, research
data and associated insights become both an output of care delivery, as
well as additional knowledge to improve quality of care, a true virtuous
cycle.
Our portfolio of solutions provides insights using real-world data
directly sourced from the Veradigm Network. These solutions can help
Life Sciences customers discover timely, actionable real-world evidence
to improve patient experience and outcomes, and demonstrate how their
products can benefit appropriate patient populations.
Job Summary:
The Director, Client Engagement serves as the voice of the client to
Veradigm and the voice of Veradigm to the client. The Director, Client
Engagement seeks to ensure robust adoption of solutions, builds and
fosters relationships with clients while driving engagement, retention,
and growth. The Director promotes client retention and overall client
satisfaction. Understands the technical side of projects and provides
insight and tips on how-to Product features, troubleshoots client
issues, and provides resolution. To accomplish these goals, the Director
partners with our clients and internal Veradigm stakeholders to ensure
remarkable client experiences with our products and services through a
combination of strategic roadmap planning and tactical execution of
actions necessary to support operations. The Director is responsible for
reviewing client financial and business objectives, creating actions to
support them, and reporting progress on Key Performance Indicators.
Tactically, these actions may include ongoing monthly operational
reviews, creating and publishing reports, pursuing escalated support and
services actions, aiding resolve outstanding A/R issues, and supporting
sales activities to further the expansion of the Veradigm solutions
footprint.
What you will contribute:
Serves as a supportive operational point of contact with the client to
ensure an extraordinary experience with Veradigm products and services
Pre-sales brand analysis and Veradigm data analysis
Manage clients Activate (get them live), Support (give them help), Adopt
(get the renewal). Serve as information conductor through the sales,
implementation, and maintenance phases of the contract. Liaise with
AdOps for campaign management and sales for campaign performance and
support.
Develop subject matter expertise in EHR, Digital Health Media,
Programmatic Advertising, Agencies and BipPharma stakeholders.
Identifies opportunities for and ensures execution of solution
optimizations, workflow best practices, educational opportunities, etc.;
Monitor and share obse\
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Allscripts is an Equal Opportunity Employer and does not discriminate
against any applicants for employment based on their race, color,
religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, physical or mental disability, genetic
information, veteran status , uniformed service member status, or any
other status protected by law.