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ABOUT JENNER & BLOCK
Jenner & Block (www.jenner.com) is a law firm with global reach, with
more than 500 lawyers and offices in Chicago, London, Los Angeles, New
York, San Francisco and Washington, DC. The firm is known for its
prominent and successful litigation practice and experience handling
sophisticated and high-profile corporate transactions. Firm clients
include Fortune 100 companies, large privately held corporations,
financial services institutions, emerging companies and venture capital
and private equity investors. The American Lawyer magazine has ranked
Jenner & Block as the #1 pro bono firm in the United States 10 times,
most recently in 2019. The firm has been ranked in the top 10 in this
category every year since 1990.
OVERVIEW
The Director of Practice Management reports directly to the Chief of
Administration. This is an exempt position and based in any of Jenner &
Blocks six US Offices.
The Director of Practice Management is responsible for the continued
development and ongoing management of the firms practice group
management support team. The individual will provide leadership,
direction, and administration of operations support staff embedded in
practice groups (the firms core management units) to ensure team goals
are met. The Director will also have management responsibility for the
firms lawyer and firmwide administration support teams. The Director
works collaboratively with other professional services team leads to
execute on the firms strategic goals and related practice group projects
and initiatives, in concert with practice group leaders and firm
management.
ESSENTIAL JOB FUNCTIONS
- Continually assess management support needs of practice groups and
work with practice group leaders and professional support leaders to
implement enhancements as needed
- Continually assess development needs of the practice group
operations support team, design and execute ongoing training and
development programming for operations support team members
- Put tools, processes, and systems in place to facilitate effective
execution of operations support roles
- Create effective team organization and communication mechanisms
- Build relationships with and across practice group management
coordinators
- Coordinate activities across teams where appropriate
- Identify opportunities for improvement
- Share best practices
- Supervise, coach, mentor, and evaluate practice group management
support team members in partnership with practice group leadership,
ensuring alignment with related professional service teams
operations (e.g. finance, talent, marketing)
- Work closely with COO, CMO, CFO, CSO, and their offices/teams to
ensure effective integration of all aspects of practice group
support and appropriate evolution of practice group management
support roles
- Define objectives, deliverables, and timeline expectations for
practice group related to professional services operations and
requirements
- Assess operational health/efficacy of practice groups
- Develop and execute plans to improve operational performance of
practice groups
- Supervise, coach, mentor, and evaluate the Manager of Support
Services
- Oversee services and performance of the lawyer and firmwide
administration support teams. Oversight includes assessment of
programs, implementation of improvements, and ongoing training and
development of team members.
- Additional responsibilities and firm projects as required
DESIRED SKILLS/ATTRIBUTES AND EXPERIENCE
Bachelors degree with 8+ years of relevant experience in a professional
services firm
Law firm experience required
Operations and client service experie ce a plus
5+ years of management experience including hiring, coaching, mentoring,
and evaluating team members
Strategic focus: ability to rapidly understand firm goals and
metrics-driven deliverables, as well as services, culture, and strategy
and align personal/team efforts with overall firm priorities
Strong interpersonal, team, and communication skills
Builds and maintains solid relationships with diverse range of people
including firm management, attorneys/professionals, and professional
staff
Works collaboratively on teams, with high energy and creativity
Effective coach and mentor
Communicates and operates with courtesy, diplomacy, maturity, and
discretion
Distills and communicates information effectively, whether written or
orally
Excellent analytical, organizational, and project management skills
Critical thinker who logically analyzes wide variety of operational
issues and client needs, develops practical plans for
resolution/improvement and effectively implements to deliver on-time,
on-budget and with full capture of intended benefits
Adept at multitasking, priorit