This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11903752
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**Candidate mustbe located inChicago, preferably inthe Chicago-Metro
Area**
Founded in 2006, Coretelligent is a provider of comprehensive managed IT
solutions, specializing in areas like cybersecurity, private cloud
services, IT planning and strategy, and backup and disaster recovery. We
cater to industries such as financial services, life sciences,
technology, and professional services. The company has been recognized
for its achievements, including being named to Inc. magazines Power
Partner Awards and as AT&T Cybersecurity North American Partner of the
Year for 2023. Coretelligent focuses on meeting regulatory requirements
and ensuring clients\' IT platforms are robust and compliant. We have a
significant presence across various U.S. locations and offer co-managed
IT solutions as well.
Job Overview
CoretelligentsClient Support Engineers utilize strong customer service
skills to provide on-site technical support to our dynamic client
base(This position will supporta client in Downtown, Chicago).They
regularly drive to our local client locations and interact closely with
all levels including executives.
Key Responsibilities:
- Communicate with clients on-site (desktop support) to resolve
technical issues and closetickets
- Utilize very strong knowledge of Windows desktop troubleshooting to
assist clients with connectivity, printing, customization, user
profile andapplications
- Provide strong Microsoft Office and Mobile Device troubleshooting to
resolve clientissues
- Troubleshoot backup solutions, mail-flow, and Exchange DAG
- Utilize working knowledge and experience with exchange configuration
and troubleshooting to supportclients
- Deploy new hardware using Imagingtechnology
- Responsible for user account management in Active Directory,
Exchange, spam filter, and other platforms. Thisincludes: creation,
removal, changes, password resets, and bulk operations
- Utilize strong working knowledge of Corporate Networking and
Services to provide client support. This includes configuring
switches. It also includes troubleshooting DHCP servers, local DNS,
external name resolution issues, AD replication, andVPN
- Perform after hours work as needed for on-site support and
infrastructure/servermaintenance
- Serve as a point of escalation to level Iengineers
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Coretelligent LLC is an Equal Opportunity Employer and does not
discriminate against any applicants for employment based on their race,
color, religion, sex (including pregnancy, sexual orientation, or gender
identity), national origin, age, physical or mental disability, genetic
information, veteran status, uniformed service member status, or any
other status protected by law.