This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12530905 At Vertiv, we design,
manufacture, and service the mission-critical infrastructure
technologies for vital applications in data centers, communication
networks and commercial and industrial environments. We are the trusted
Service Provider for 70%+ of Fortune 500 companies, including
industry-leading data centers and providers of colocation and cloud
service.
Why Vertiv is the best company for Field Service professionals:
- Vertiv is an industry leader in Technology and Services with a
best-in-class Customer Service and Safety culture
- Company leaders have many years of hands-on Field Service experience
in this industry and many others
- Tremendous focus is placed on employee technical and leadership
development
- Technical Training takes place in our state of the art Training
Academy or Regional Training Center with a strong focus on
immersive, hands-on learning
- Competitive benefits include: Company vehicle, smartphone, laptop,
personal protective equipment (PPE), other tools-of-the-trade, 401k,
Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision &
Dental & more
- Abundant technical resources including 24/7 Technical/Factory
Support and technical online libraries of product documentation,
work instructions, and self-help troubleshooting guides
- Company-wide commitment to promoting a strong work/life balance
- An employer-of-choice for Veterans with technical backgrounds
The Field Service Technician is primarily responsible for scheduled and
remedial (break-fix) service on Small to Medium UPS, Power Distribution
Units & Battery system products (2-120KVA) serviced by Vertiv,
commensurate with appropriate classroom and on-the-job training. The
Field Service Technician is required to establish, promote and maintain
excellent rapport with all customers, co-workers, sales representatives
and others as appropriate. The Field Service Technician is primarily
responsible to support products and services sold to our \"Edge\" market
segment, including retail, financial, and municipal customers.
RESPONSIBILITIES:
ROLE
- Perform service tasks as assigned and as per company policies and
procedures
- Capable of working under direct supervision or independently based
upon training completion
- Render on-site and phone assistance to customers
- Communicate with Technical Support on technical or procedural issues
- Implement Field Change Notices per published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field
Change Notices, and Service Tips
SAFETY
- Operate in a safe manner in accordance with published safety
guidelines
- Maintain and operate company vehicle in accordance with local laws
and company policy
- Must wear appropriate PPE as per company guidelines and accordance
with job duties
- Adhere to work hours policy guidelines - \"14 hours rule\"
- Report all work related accidents or injuries within 24 hours to the
appropriate personnel.
ADMINISTRATION
- Complete accurate and timely administrative tasks (i.e. Time cards,
expense report, mileage reports, Service Request task closure,
service reports) per company guidelines
- Maintain individual inventory and perform cycle counts in accordance
with company policy
- Maintain company property (company vehicle, credit cards, PPE, test
equipment, laptop, etc.) per company policies
CUSTOMER SATISFACTION
- Provide proper and adequate communication to internal and external
customers
- Provide estimated time of arrival to the customer where applicable
- Complete scheduled maintenance documentation properly and provide to
the customer and local office upon completion of each assignment
- Strive to provide all customers a \"first time fix\" for their
equipment
- Maintain customer satisfaction rates per company guidelines
- Attend Customer Meetings as required
PERFORMANCE
- Maximize productivity by combining service opportunities
- Complete all technical and administrative work in an efficient and
timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate per company guidelines
- Perform inventory cycle counts per company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and
procedures
- Maintain proper and adequate level of internal communications
QUALIFICATIONS
Experience (one or more of the following)
ASEET or AMEET, or progress towards, is preferred
High School or Vocational School Diploma
2-4 years military experience in a related technical field
