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TEKsystems Information Technology Support Specialist in Chicago, Illinois
This company is moving from Windows 10 1809 to 1909 and completing a full wipe and reload. They are also moving from 32 bit to 64 bit - all applications including office. Making the desktop cloud ready – Azure/AD combined. By end of April 2022 they will be completely cloud ready on the desktop. • Provide support for personal computers and peripherals, including but not limited to troubleshooting of defective or inoperable components, diagnosis and eventual replacement of defective components. • Assemble, optimize and place personal computers, printers and other computer¬ related equipment. • Enter, update, and close tickets in the Service Desk software system. Tickets are to be maintained in a timely manner, with the goal of updating/closing tickets within one business day of the creation of the ticket. • Enter and maintain records in the appropriate Firm TSS system(s) used to track technology assets. Maintain equipment and software inventories and other departmental records. • Assist end-users in the proper use of hardware and software. • Arrange for equipment maintenance including vendor repairs. Update departmental maintenance records as needed. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • A highly developed and practical knowledge of personal computer hardware architecture and applications, including operating systems, application software, printers and other peripherals. • The ability to troubleshoot defective personal computer and printer components, and to exchange defective and inoperable components. • Knowledge of major personal computer applications, including personal computer operating systems, word processing editors, graphics software, spreadsheet programs and telecommunications software. Add, delete and modify voice over IP (VoIP). • Excellent written and oral communication skills, including grammar, spelling and punctuation. • Ability to read, comprehend and follow instructions. • Proficiency on office equipment used on a regular basis including computers, printers, MFDs, copy machines, fax machines and telephones. • Ability to work independently, take initiative, set priorities and see projects through completion. • Ability to meet deadlines and respond to changing priorities. • Ability to handle many tasks simultaneously. • Ability to perform clerical tasks with a high degree of accuracy. • Excellent record-keeping skills. • Ability to work with a wide range of people in a team setting. • Ability to establish effective working relationships within the department, Office and Firm. • Ability to establish effective working relationships with clients, vendors and others outside the Firm. • Strong service orientation. • Commitment to the Office and Firm. After this project, they are physically moving their Chicago office, so they would be looking for support for that move as well - packing up equipment and then setting it up at the new location.
Windows 10, Active Directory, Desktop Support, Technical support, Office 365, Troubleshooting, Sccm, A/v support
Top Skills Details:
Windows 10,Active Directory,Desktop Support,Technical support,Office 365,Troubleshooting,Sccm
Additional Skills & Qualifications:
Experience with a migration and post-migration support for projects like Windows 7 - 10, a Windows wipe and load upgrade, Office 365, etc. Strong customer service experience. White glove support Strong Windows/Office background Any experience with legal software/systems is a plus - iManage, ChangePro, MetaDact, MacPac/Forte
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email firstname.lastname@example.org. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.