This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11879384 About Oliver Wyman
Oliver Wyman is a global leader in management consulting. With offices
in more than 70 cities across 30 countries, Oliver Wyman combines deep
industry knowledge with specialized expertise in strategy, operations,
risk management, and organization transformation. The firm has more than
5,700 professionals around the world who work with clients to optimize
their business, improve their operations and risk profile, and
accelerate their organizational performance to seize the most attractive
opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE:
MMC]. For more information, visitwww.oliverwyman.com. Follow Oliver
Wyman on Twitter \@OliverWyman.
Job Overview
Reporting to an OS Manager, Americas, this role provides OS Workplace
Admin support for Chicago, and remote support for some smaller offices
in the region. The role requires attention to detail and excellent
customer service skills. The candidate should be comfortable
communicating with all levels of the firm, key clients and stakeholders
(Partners, Principals and Support Professionals) and solicit feedback on
how to improve services as it relates to office and facilities support.
The role is required to be on-site to perform responsibilities, with
some flexibility as schedule allows.
Local Office Management OS Admin and Office Management
- Single Point of Contact (SPOC) for their respective local office.
- Manage the local office inbox and respond to user inquiries as
needed in a proactive and customer service-oriented manner.
- Conduct local office NHO, including pre-boarding admin such as
creating ID cards and assigning seating; manage exit processes for
leaving employees.
- Provide content and updates for the local office SharePoint page and
post office announcements to the office Slack channel.
- Order and stock office supplies, including caf snack and beverage
inventory and green initiative items.
Workspace management
- Guide staff about meeting facilities and assist as needed with
conference room and meeting needs, including all aspects of guest
management, AV & ITS coordination, catering & other supplies.
- Assist staff with and how to use workspace for \"Office as a Hub\"
philosophy.
- Assist with internal office moves and refurbishment projects as
needed.
- Proactively work with Office Leader and other office teams to ensure
the workspace is meeting staff needs.
- Create and maintain an office guide for staff and visitors.
- Maintain office occupancy database(s)
- Update and post floorplan regularly.
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- Assist with special projects as needed.
Security & Safety
- Manage all compliance with Health & Safety, Fire Safety,
Emergency/Evacuation, and security procedures.
- Represents OW on MMC Business Resiliency check-ins.
- Coordinates fire warden list and ensures fire safety team are
trained and informed to perform duties.
Budget management
- Create Purchase Orders for OS spending, receipt invoices and submit
for processing.
- Monitor and reconcile monthly finance report (Actual vs Budget) and
raise any out of budget spending to Team Manager and OS Director
- Submit any incorrect charges or reclasses to OW Finance for
correction.
- Manage soft perks menu and inventory, keep this within monthly
budget.
Facilities Management
- Daily maintenance of office space; ensure the office always remains
a safe and productive working environment. Enforce confidentiality
policies of clean desks and white boards.
- Reach out to building maintenance and/or other vendors as needed to
resolve issues or have things fixed.
Special Events Facilitator
- Assist with fa ilities planning of office events, including Firm
Fridays and OW Days; and as required, assist with events outside the
office; holiday party; etc.
- Work with Office Leader, Social Committee and OW Events to provide
support for in-office events. Duties such as coordinating building
access for outside vendors, ordering special supplies, supervise
special room set-ups, order beverages for in office social events.
Candidate Attributes & Skills
Fluent in written and verbal English
Experience with procurement tools very desirable.
Driven to provide a high level of service in a fast-paced environment.
Excellent attention to detail
A self-starter and can work effectively autonomously.
The ability to be productive and flexible and effectively prioritize
multiple requests.
Proficiency in Microsoft Office Suite
Respect of confidentiality
Mature and calm
Collaborative and team player
Problem solver
Strong service focus
Excellent communicator and negotiator
Able to prioritize