This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12204815 Position at Franklin
Energy
COMPANY Summary
As a combined organization, Franklin Energy and AM Conservation Group is
undertaking what is perhaps the central challenge of our times - to help
drive the transition to net-zero carbon economies while ensuring that no
working families, businesses, or local communities are left behind. To
do that, we are the utility industry\'s top provider of turn-key energy
efficiency and grid optimization programs and products, all of which
contribute to reducing carbon and waste and, at the same time, free-up
resources for creating more innovation investment and jobs. With over 26
years in business, we have more than 1,300 experts across the United
States and Canada, with warehouses on both coasts. The organization\'s
integrated in-house services provide deep personalization and insights,
helping energy partners achieve their carbon-reduction and energy
productivity goals.
We believe the organization\'s most \"precious resources\" are its
people. We pledge a relentless pursuit to embody a culture that
acknowledges, recognizes, and infinitely seeks to understand the unique
differences of its people. We are committed to creating employee
experiences that continually attract and embrace a multiracial,
multicultural, and multigenerational workforce that promotes outstanding
performance and mirrors our diverse partnerships, clients and
communities we serve.
Position Summary
This position is responsible for developing, coordinating, supporting,
implementing, and managing outreach functions and performance for both
new program start-up and legacy programs. This position also coordinates
with internal and external programs stakeholders on processes and
procedures to achieve outreach results.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be
expanded to include other duties and responsibilities, as management may
deem necessary.
- Apply fundamental sales processes, procedures, methods and
techniques.
- Understand and implement Sales Process, including but not limited
to;
- Making outbound calls to new and existing customers to meet assigned
energy saving targets
- Managing field time effectively with customer or Trade Ally visits
- Developing and presenting program presentations to spur project
activity
- Responding to customer and Trade Ally inquiries and concerns by
phone, electronically or in person to move projects towards
completion
- Maximizes all opportunities in the process to close a project.
- Recruit, train, educate and cultivate relationships with contractors
and customers to encourage effective marketing of programs
- Maintain knowledge of program \"Best Practices\", individual program
offerings and how they can serve customers including features,
advantages and benefits
- Support outreach work plan creation, monitoring and updates
- Develop a comprehensive understanding of program\'s strategic
outreach direction and production levels to deliver established
goals
- Complete \"search and discovery\" work where the answers are not
clear
- Actively \"cold calling\" new potential suppliers/contractors and
developing their participation in our programs
- Perform event planning, coordination and presentations of programs
- Research the markets, accumulating data on businesses, and
identifying the key allies to be targeted on behalf of the programs
- Identify improvement barriers and report information to Program
Manager and Outreach Manager
- Prepare weekly and monthly project based activity reports and track
progress towards program goals
- Assist in the implementation of specific energy efficiency programs
in a \"flex\" capacity, according to defined budgets and energy
savings targets
- Ability to work effectively with non-outreach orientate team
personnel
- Contribute ideas being respectful and understanding of individual
experience and knowledge compared to others
- Willingness to take direction for other team members
- Demonstrates honesty, keeps commitments and acts in a professional
manner
Position Requirements
Education and Experience
- Bachelor\'s degree or equivalent work experience required. Technical
school degree combined with demonstrated experience in the
electric/gas utility field may be considered when deciding on this
position
- 1 - 2 years of experience in the electric or natural gas utility
industry, sales, commercial and industrial lighting, or conservation
- Previous customer service experience required
Required Skills, Knowledge and Abilities
Results oriented
Ability to work in a team atmosphere and to collaborate on continuous
improvement efforts
Strong customer service and communication skills
Must be able to handle a wide work variety and work in a fast-paced
environment
Must be a detail-oriented, organized, self-starter, and have an ability
to prioritize workload
Ability to identify and resolve proj