This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11881062 By joining our team,
you\'ll be part of our life-changing Mission and Vision. You\'ll work in
a truly inclusive environment where diversity and equity are championed
through words and actions. You\'ll contribute to an innovative culture
that is second to none, one that embraces curiosity, discovery and
compassion. You\'ll play a role in something that\'s never been done
before as we integrate science and clinical care to help patients
achieve better, faster outcomes - as we Advance Human Ability, together.
Job Description Summary
The Pediatric Inpatient Clinical Liaison is responsible for developing,
leading, executing, implementing, analyzing, reporting, and evaluating
pediatric patient and family experience improvement initiatives. The
Pediatric Inpatient Clinical liaison proactively identifies the needs of
patients and families while serving as a point of contact for
resolution. The Pediatric Inpatient Liaison will collaborate with the
innovation center staff to evaluate the patient\'s medical or physical
condition and to assess client needs at admission and as needed. Meets
regularly with patients and families to support them throughout the
inpatient stay. The Pediatric Inpatient Liaison will act as a liaison
with families prior to admission to ensure a smooth transition to acute
rehabilitation and what to expect in the next level of care. Will
collaborate with Admission Liaisons as needed. The Pediatric Clinical
Liaison will be well-versed in Press Ganey and the patient satisfaction
process.
The Pediatric Inpatient Liaison will consistently demonstrate support of
the Shirley Ryan AbilityLab statement of Vision, Mission, and Core
Values by striving for excellence, contributing to the team efforts and
showing respect and compassion for patients and their families, fellow
employees, and all others with whom there is contact at or in the
interest of the institute.
The Pediatric Inpatient Liaison will demonstrate Shirley Ryan AbilityLab
Core Attributes: Communication, Accountability,
Flexibility/Adaptability, Judgment/Problem Solving, Customer Service and
Core Values (Hope, Compassion, Discovery, Collaboration, and Commitment
to Excellence) while fulfilling job duties.
Job Description
The Pediatric Inpatient Clinical Liaison:
- Serves as a liaison between the organization and patients and their
families to ensure a positive experience.
- Consult with pediatric innovation staff and support clinicians to
better serve our patients.
- Promotes therapeutic environment to innovation center staff with
patients, families, and other caregivers.
- Assists in helping the clinical team build trust with patients and
families. Provide outreach to patients and families before they
arrive to better prepare them for the transition of care.
- Documents as appropriate and as needed in medical record. Assesses
for and supports any special needs related to the culture of the
patient/family/caregivers.
- Serve as a key resource to management, staff, and providers to
improve patient satisfaction.
- Collaborate with leadership to identify and mitigate barriers as
identified through patient complaints.
- Analyze customer satisfaction metrics and other performance
analytics to influence accountability.
- Communicates patient findings to physicians, nurses, allied health
and extended interdisciplinary team.
- Serves on various ad hoc and standing committees as requested.
Gather pre-admission clinical and social information as needed
through collaborative relationship with Admission Liaisons.
- Disseminates pertinent family dynamics to the team.
- Contribute to discharge planning as needed and assist with
transition of care. May at times visi patients in outpatient and
Day Rehab after discharge to ensure needs are being met.
- Perform discharge call backs.
- Be a point of contact for Get Well Network.
- Performs all other duties that may be assigned in the best interest
of the Shirley Ryan AbilityLab.
Reporting Relationships
Reports directly to the Pediatric Innovation Center Nurse Manager.
Knowledge, Skills & Abilities Required
Current Illinois license to practice as a Registered Nurse. Current CPR
certification. Minimum 1 year of experience as a staff nurse.
Professional certification preferred. Pediatric experience preferred.
Knowledge of community resources, health care system and
interdisciplinary functioning. Able to apply company policies and
procedures to resolve routine issues. Able to receive and follow
instruction, guidance, and direction from others. Able to follow
practices and procedures in analyzing situations or data. Interpersonal
communication, advocacy and analytic skills required to work with
patients and families, and various medical professionals within and
outside of the organization. Ability to communicate effectively with all
levels of management within SRAlab.
Working Conditions
Normal office environment with little or no exposure to dust or extreme
temperature.
The above statements are intended to describe the