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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
We are looking for a strategic, innovative storyteller to join our growing and fast paced Customer Outcomes team. The ideal candidate will have a strong passion for storytelling and ability to craft compelling stories and engagement strategies with the goal of building trust, loyalty, and advocacy for Customer Outcomes and its leaders. The role is ideal for a seasoned leader who has a passion for creating compelling, concise content. We are looking for someone who skillfully manages competing priorities, is a quick and creative thinker, excels at building relationships, and brings rigorous attention to detail. The role will work collaboratively with a variety of teams across the company. The ideal candidate will ensure our storytelling are inspiring, modern, and deeply connected to target audiences.
Responsibilities:
Understand the communications landscape and needs of various audiences, regularly updating and evolving materials to reflect changes to business priorities, supporting narratives, and the external environment.
Build and lead a holistic, 360-degree storytelling framework
Deliver executive-level work products including scripts, speeches, and social media plans.
Manage and engage with communications partners and contractors on a variety of projects and initiatives
Lead, motivate, and develop a team of direct reports.
Establish and design processes to ensure timely execution through final publication and governance of all content.
Skilled at measuring and reporting out quarterly metrics.
To be successful in this role you have:
12+ years communications, journalism, marketing, or content experience.
Desire to create a high-performing team at scale that can flex with fast growth and frequent change.
Experience building and executing a multi-functional content strategy.
Exceptional messaging and writing skills; attention to detail and accuracy in all deliverables.
Experience crafting executive-level thought storylines.
Ability to manage through ambiguity.
Must be a self-starter with an innate ability to think outside of the box.
Experience working in a matrixed environment; strong cross-functional collaboration skills and ability to drive coordination across stakeholders.
· Business maturity and experience working with senior executives and their teams.
· Ability to manage multiple projects simultaneously and drive strong work-back plans, designed to drive measurable goals and business outcomes.
Experience in a hypergrowth tech company and a desire to work collaboratively with senior leaders, their teams, agency partners, business partners, and vendors.
Identify, develop, and tell a great story across multiple media.
Thrive in a fast-paced, ambiguous environment and adapt plans and approaches in real-time.
BS/BA degree required, MBA or an advanced degree recommended.
Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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