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At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Environmental Health, Safety (EH&S) and Facilities Services (FS)
Job Sub Function:
Facilities Management & Planning
Job Category:
Professional
All Job Posting Locations:
Chiyoda, Tokyo, Japan
Job Description:
The Manager, FM Services is accountable for delivering standardized and consistent FM services within a distinct region while driving deep alignment with Global Governance Teams, Regional & Sub-Regional Directors and suppliers.
This role is responsible for service contract management within all specified aspects of facilities management.
A suitable candidate for this role will have demonstrated experience in managing facilities service providers along with executing strategy within a robust, mission driven, and largely outsourced facilities organization across supply chain and non-supply chain sites.
Key relationships include communication and coordination with FM Sub Regional Directors as appropriate, to ensure successful implementation and management of the FM program across regions while managing nuances of unique sub-regions.
Key Responsibilities:
Manage retained (non-IFM) site services across sites and manage relationship with service provider(s) for out-tasked services, in partnership with Services Strategy and Governance Regional Leader
Serve as FM primary point of contact to service provider(s) in region and develop professional and technical relationships with service providers to ensure appropriate delivery of contracted services
Partner with FM COE and SSG to prepare detailed specifications for tendering and operational processes and support the negotiation and contract award processes including the definition and management of contracts through all stages
Monitor service provider activity to ensure contracted responsibilities are fully in line with agreed SLAs and KPIs
Monitor service provider compliance with security, safety, and environmental requirements to ensure they are fully in line with SLA's and KPI's
Develop and deliver applicable training material for J&J programs using appropriate tools and processes to support supplier partnerships
Partner with Business Operations to support annual business plan development activities including operating expense, and capital requirements
Monitor contract budget vs. actuals, identify anomalies, and resolve disputes with the support of appropriate governance programs, FM leads, vendor, and Business Operations
Partner with regional SSG to prepare detailed specifications for tendering, operational processes negotiation support, and contract award processes
Identify resource strategies as appropriate, balancing requirements of outsourced service providers and contracted employees while considering all employment legislation and J&J Credo values
Partner with SSG to execute supplier governance strategy in region including service change management processes
Provide leadership / support to sites for contractor governance, performance management, and continuous improvement
Execute site classification tool to define site amenities and service levels
Education:
Bachelor’s degree or equivalent required
Bachelor’s degree in related field (facilities services management, procurement, or similar)
Professional certifications (Lean, Six Sigma Green / Black belt) preferred
Experience, Skills & Knowledge:
Required:
Minimum 8 years facilities management experience or equivalent
Proven experience developing and leading facilities project programs
Solid understanding of site services including catering, security, cleaning, etc.
Problem solving ability and ability to take ownership of projects and initiatives
Ability to work strategically while maintaining a tactical / operational focus
Ability to work independently and as part of a multi-national team
Adherence to safety and hygiene standards
Computer skills, including working knowledge of MS Office Suite
Preferred:
At least 5 years financial contract management experience
Leadership, organizational, and superior communications skills among internal and external audiences
Demonstrated ability to benchmark against industry trends and practices
＜ For Internal Applicants ＞
If you are Japan employee, please read “Internal Application Guideline” in Ask GS. Especially if you are less than 18 months in your current role, you are required to obtain application approval from your current manager as well as your respective BUHR. If you are Japan’s employee, you are not able to apply for multiple positions at once.
For Employee Referral Program (ERP), please read and understand the details of the “Employee Referral Program (ERP)” on the AskGS and you have made a compliant referral.