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HealthPRO - Heritage New Patient Referral Coordinator in Chula Vista, California
The New Patient Referral Coordinator is responsible for effectively and efficiently verifiying all new patient eligibility for outpatient clinics.
Enters in all new referrals to EMR.
Verifies insurance coverage and eligibility.
KEY JOB DUTIES:
Verifies ALL New Patient eligibility.
Enters in ALL New Referrals or PT, ST, OT (demos/insurance/referral reports).
Calls to schedule their initial EVAL.
Sends out Post card to New referrals.
Calls MD office for referral corrections or discrepancies.
Submits and Corrects authorizations for new referrals.
Insurance language and understanding of benefit checks to explain to patients.
Tricare, CHG and VA, Dept of Labor auth submissions on Portal.
Heavy data entry, heavy phone calls when verifying insurances.
Ability to multitask and enter in referrals in a timely manner, ideally entered an called within 2 days of received referral.
Minimum 2 years of related experience.
Excellent interpersonal and presentation skills.
Experience in Databases, Word, Excel and Internet research.
Exceptional customer service focus.
Ability to communicate effectively via telephone and email.
Excellent work ethic.
Excellent organizational skills, attention to detail, accuracy and follow through.
Must be able to multi-task and juggle multiple projects.
Ability to work effectively as a team.
Requisition ID: 2021-46487
External Company Name: Healthpro Heritage, LLC
External Company URL: www.healthpro-heritage.com
Full Name: First Last: Hannah Cumming