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What would I be doing?
The incumbent in this position is responsible for providing superior service to both the internal and external guest. The incumbent is also responsible for set up and break down of tables, buffet line, stations, beverage preparation, food service, and cleaning of tables for convention functions.
Responsibilities
(The following statements are intended as general illustrations of the work in this job class and are not all inclusive for specific positions.)
Deliver internal and external guest service the Pinnacle Way. Always exhibit a friendly and approachable demeanor. Be polite and courteous when speaking with guests and team members. Look for and act upon opportunities to assist guests and team members. Be sincere and genuine during all interactions. Be prepared with the knowledge and skill required to be responsive to guests and team member’s needs and questions.
Responsible for learning and being familiar with all of Pinnacle Entertainment, Inc.’s room outlets, Server functions, and for being able to answer general questions regarding the property.
Provide superior guest service by positively affecting interactions with guests and team members.
Set tables and prepare beverages and proper condiments (butter, sour cream, dressing, etc.).
Keep banquet areas clean and organized.
Work in cooperation with other service personnel to provide a high quality of service.
Anticipate and provide for guests’ needs throughout entire function; ensure guest satisfaction; respond quickly and efficiently to guest complaints.
Accurately account for and collect payment for all orders through POS system in a timely manner.
Responsible for set up and break down of functions and making sure the next function is set up for success.
Coordinate with banquet staff and other restaurant personnel to provide excellent guest service.
Check all supplies, ensuring adequate stock levels, restocking all necessary items.
Assist with overall functions and ensure dining and serving areas are set up and maintained according to standard.
Maintain complete knowledge of table/seat/station numbers, hours of operations, proper table set-up and dress code of the restaurant.
Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Consistent attendance at company/restaurant training programs as they are scheduled.
Carry out duties with attention to detail, sanitation and safety.
Complete opening, closing and other side duties as assigned by the supervisors.
Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
Maintain a well-groomed, neat and clean appearance.
Possess the resiliency to deal with difficult guests in all types of business conditions and possess the ability to work harmoniously with coworkers.
Perform all job functions in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.
Perform all duties as assigned by management.
What are we looking for?
Experience carrying large trays with up to ten covered dishes.
Knowledge of wine service.
Knowledge of table service procedures and table etiquette.
Excellent customer service skills.
Ability to use all equipment associated with the position, including chafing dishes, plate warmers, coffee urns and hot boxes.
Ability to inspect and maintain areas for which responsible.
Ability to effectively and efficiently move around banquet areas.
Ability to communicate effectively in English with customers and all levels of employees.
Ability to review and comprehend necessary documentation.
Ability to multitask effectively.
These skills and abilities are typically acquired through two years’ experience in food service.
What would it be like to work at this property?
The truly unique entertainment complex, Belterra Park Gaming , features an expansive facility on 122 acres just minutes east of downtown Cincinnati. The facility features six food & beverage outlets, 1,500 Video Lottery Terminals (VLTs), and maintains the only turf track in Ohio. Best of all, guests can expect the same high level of service at Belterra Park as they receive at Belterra Casino Resort.
Belterra Park Gaming is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.
If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, please contact us through the application site and describe the specific accommodation requested for a disability-related limitation.
Belterra Park Gaming
6301 Kellogg Rd
Cincinnati, OH 45230
What would it be like to be a Boyd Gaming Team Member?
Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.
Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.
Corporate Mission
We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our customers' wants.
Through teamwork, we strive to maximize shareholder value, to be among the leading companies in our industry and to provide opportunities for all while we support and enhance our communities.
Company Vision
Boyd Gaming is one of the nation’s leading casino entertainment companies. But we’re so much more – a Fortune 1000 company that retains the philosophy of a family-owned business, focused on creating long-term, sustainable growth for our shareholders. This philosophy defines and separates us from the competition, making us unique in our industry.
From our earliest beginnings in the 1970s, we made a commitment to our shareholders and our team members to create an operating style built around family. In a highly competitive industry, our Boyd Style of hospitality has come to define us in a most unique way.
Forging ahead in the coming years, we will remain focused on our three main goals: improving our operating performance, continuing to execute on our current growth strategy, and demonstrating our branding initiatives.
We remain confident in the strength of our Company to successfully meet whatever challenges lie ahead.
Requisition ID 2024-48435
Property BELTERRA PARK
Category Food & Beverage
Position Type On Call