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Service Operations Manager Job CategoryVehicle Service LocationBlue Ash, Ohio Req. ID221283 Job TypeFull-time Tesla participates in the E-Verify Program What to Expect The Service Operations Manager is strategic, has strong leadership skills and is hungry to dive into critical challenges across our Sales, Delivery, and Service (SSD) organizations by breaking down silos and partnering closely with cross-functional teams, ensuring quality standards are met, providing cost efficient and scalable solutions and process improvements to drive the business forward. In this role, you will be responsible for managing a team of Program Managers working on enhancing operational efficiencies and driving implementation strategies across the territories. You will also help coordinate new store openings and ongoing repairs, maintenance and capital improvement projects. You will be measured on your strategic agility and ability to drive results with a relentless focus on our customer, building a strong team on a foundation of trust. Location: Great Lakes or Midwest What You'll Do Manage a team of Project Managers and functional specialists responsible for devising implementation strategies and executing standardization and efficiency initiatives across SSD and the territory Analyze and provide recommendations on how to improve operational efficiencies across service operations Manage new store opening timelines and business operational readiness, including capacity planning, scheduling, staffing and system set-up Ensure that critical leadership roles are staffed and onboarded aligned with leadership standards and training Assess needs for repair, maintenance, and capital improvements, build business cases for projects, review quotes, and conduct quality control of work What You'll Bring Strong Tesla sales, service or delivery background, expertise in Tesla systems and reporting tools, experience leading a Sales, Delivery or Service operation is preferred Ability to prioritize multiple projects and adhere to business-critical deadlines Excellent written and verbal communication skills Dedicated and ethical approach to business operations Ability to develop collaborative relationships acting as a well-respected, trusted partner with whom others want to work Ability to travel across the country on a needs-based basis and to work evenings and weekends Valid driver's license in the country in which you are applying Compensation and BenefitsBenefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction Family-building, fertility, adoption and surrogacy benefits Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA Healthcare and Dependent Care Flexible Spending Accounts (FSA) LGBTQ+ care concierge services 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits Company paid Basic Life, AD&D, short-term and long-term disability insurance Employee Assistance Program Sick and Vacation time (Flex time for salary positions), and Paid Holidays Back-up childcare and parenting support resources Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance Weight Loss and Tobacco Cessation Programs Tesla Babies program Commuter benefits Employee discounts and perks program Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accom