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The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.
Responsibilities:
Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
Ensure successful completion of data loads and batch processing
Participate in testing activities, including the creation and execution of basic test scripts
Execute project plan task
Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
Exchange ideas and information in a concise and clear manner
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years of experience in a Technology Infrastructure role
Ability to communicate technical concepts to non-technical audience
Ability to work with virtual and in-person teams, and work under pressure or to a deadline
Effective written and verbal communication skills
Effective analytic/diagnostic skills
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Knowledge compliance and MCA process Change Control Process Coordination
Intermedia Knowledge Avaya, Cisco Voice, Nice Voice Infraestructure.
Use the monitoring systems to conduct in-depth analysis and provide the Global Voice Operations and Technical Support teams an immediate health check on the technology infrastructure that may be involved in the incident.
Receive calls from internal clients or partners within CTI reporting business affecting high severity issues, which require immediate engagement and apply rapidly engage Global Voice Operations and Technical Support teams upon receipt of these types of calls. Perform highly effective monitoring in addition to event and fault management of the firm’s infrastructure and applications for Mexico.
Provide rapid response to all actionable alerts in order to execute within the Global Voice Operations proactive based support model.
Execution of periodic validations to prevent any issue related with alarms or high use of the several voice components under the management of Global Voice Operations (Be preventive). Troubleshoot and provide client support for technology and infrastructure issues.
Resolve simple, automated and scripted incidents. Execute or implement simple, automated and scripted changes or infrastructure requests.
Intermediate english
Job Family Group:
Technology
Job Family:
Infrastructure
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.