The Technical Analyst role is responsible for providing support for software-as-a-service (SaaS) and enterprise-wide applications necessary for the collection, retrieval, accessibility and usage of data for internal department planning and activities. The incumbent will work closely across technical teams to ensure software systems are running efficiently with minimal downtime. The incumbent will provide configuration, set up, and updates to the applications, ensuring that data is entered into established tables, fields, and system databases with the highest level of accuracy. The incumbent will be expected to assist with the development of queries and build reports utilizing query and flexible reporting tools to facilitate business management decisions. The role will document and provide suggestions to management concerning changes in applications development, maintenance and system standards to optimize performance and mitigate potential risk with the ability to analyze various metrics to monitor performance and provide insights to management. They will provide basic support for training users on the applications and setting up user access. They will facilitate collaboration with cross-functional teams and client stakeholders to provide support for the enterprise-wide applications.
Support team with software-as-a-service (SaaS) and enterprise-wide applications by assisting in developing and identifying design considerations and business impacts needed for configuration
Organize and provide data for internal department planning and activities
Perform basic configuration, setup, and updating of applications
Assist in loading data into established tables, fields, and system databases
Research and propose approaches to define governance standards and processes for data input, structures, and storage mechanisms
Build reports that facilitate business management and staff decisions
Set up user access and assist in training users on the applications
Provide suggestions for changes in applications development, maintenance, and system standards
Collaborate with cross-functional technical teams within the organization, to ensure the integration and interoperability of enterprise-wide systems
Facilitate collaboration with client stakeholders and external vendors to provide support for enterprise-wide applications
Education
Required
Bachelor's degree in Computer Science or Information Technology, or in lieu of a degree, at least 3 years of experience in enterprise-wide software support (work experience or a combination of education and work experience in the field of enterprise-wide software support)
Preferred
Certifications in ITIL, Microsoft, and/or Oracle
Knowledge & Experience
2-4 years of experience in enterprise-wide software support with in-depth knowledge of software development methodologies
Knowledge of enterprise-wide applications and software platforms
Experience with software-as-a-service (SaaS) and enterprise-wide systems
Experience in configuring and setting up various enterprise-wide applications
Familiarity with applying security designs and principles to technology-based business solutions
Experience in database management and maintenance
Ability to develop custom queries using query and reporting tools
Knowledge of data management best practices and quality control processes
Strong analytical and problem-solving skills
Strong communication and interpersonal skills and experience collaborating with cross-functional teams and external vendors
Technical Skills
System Configuration
Software Development Lifecyle (SDLC) Methodology
Cloud Technologies & Platforms
Data Analysis
Data Modeling
Data Warehousing & ETL Processes
Reporting Tools
Systems Security & Access Control
Preferred Qualifications
Exposure to Jira and Agile methodolo