Location:
4900 Tiedeman Road - Brooklyn, Ohio 44144-2302
2 + years of technical support experience in a computer support environment
Possess an associate degree in computer science and/or business, or work experience equivalent
Exhibit computer problem solving capabilities with experience in root cause analysis
Work within a customer oriented, positive team environment
Demonstrate strong interpersonal, verbal, and written communication skills for communications with technical and non-technical staff
Provide knowledgeable support on multiple complex projects and initiatives within scope, budget and timeline.
Track corporate IT assets throughout computer lifecycle
Install, support, and maintain desktop applications
Provision applications using Microsoft System Center Configuration Manager (SCCM)
Support desktop and mobile operating systems
Configure, troubleshoot, and repair hardware
Desired Skills
Configure, troubleshoot, and repair hardware
Support desktop and mobile operating systems
Configure network connectivity, including mobile computing
Demonstrate functional knowledge of information security and best practices
Possess excellent customer service skills, be detail oriented and organized.
Essential Job Functions
Engage in the support of Key's computer platforms at corporate, campus and data center locations.
Provide high level of customer service to Key's internal client base
Effectively communicate with the end user
Setup, maintain and troubleshoot Microsoft Windows and Apple MAC OS computers
Complete work on assigned tickets within SLA
Use industry standard concepts, practices, and procedures
Rely on documented and established guidelines to perform the functions of the job
Be detail oriented and thorough, must follow tasks through to completion
Communicate using excellent grammar and listening skills
Work closely with team and produce clear documentation
Remain clearly focused while multi-tasking
Learn new things and adapt to new procedures and requirements
Provide audiovisual support
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $50,000 to $65,000 annually depending on location and job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 09/24/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.