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Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.
Fairview Hospital's Emergency Department (ED) sees and treats nearly 75,000 people from Cleveland's West Side each year. Seconds count in an emergency, and our caregivers need to ensure patients receive the critical attention they need quickly. As Patient Service Specialist, you will provide timely appointment scheduling, assist with access to MyChart and perform other essential registration tasks. This position is a great steppingstone to other careers within Cleveland Clinic.
A caregiver in this position works from 8:00AM - 8:30PM.
A caregiver who excels in this role will:
Provide a comprehensive, proactive and 'Patients First' experience for patients and visitors.
Investigate, triage and resolve patient issues using the established HEART model.
Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
Enter and maintain confidential patient information.
Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
Preferred qualifications for the ideal future caregiver include:
Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/
Physical Requirements:
Dexterity sufficient to operate a PC and other office equipment
Extended periods of standing, walking or sitting
Good visual acuity through normal or corrected vision
Navigating various locations and function in a fast-paced, hectic environment
Lifting and transporting objects up to 25 pounds
Personal Protective Equipment:
Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.
Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities