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Job Description
A large retail and commercial bank is looking for a Card Services Specialist to join their organization. This person will be a part of a larger Banking Operations team that includes, Wires, ACH, Card, Zelle, ATM, and Deposits. This person will be responsible for investigating claims, ensuring accurate documentation, and providing great customer service to internal and external clients. For this role, it is necessary to have a deep understanding of Reg E, State and Federal Fair Credit Rules and changes to these rules and regulations.
Key Responsibilities:
Manage a claims inbox/shared drive the managers will be delegating various claims to each employees inbox
They will be responsible for claims investigations and fill out a series of documents throughout the investigation. They will be ensuring that the claim or fraud is completed in the appropriate timeline.
They will be responsible for filling out financial spreadsheets for each claim.
They will be responsible for communicating with the branches and clients when further investigating a claim and if necessary they will send additional communication or letters to cardholders.
They will be reviewing the responses and evidence from merchants (representments from merchants) to dispute chargeback and investigate documentation provided.
They will be ensuring Visa comebacks are complete and that fraud on any account does not result in additional fees. They will be processing any credits back to consumers for fees associate with fraud.
Work with various departments throughout the bank to ensure resolution is completed.
This role can sit in Clifton, NJ, New York City, or Huntington, Long Island. Training will be conducted in Clifton, NJ.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .
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Skills and Requirements
2+ years within banking operations
Experience working within Card Investigation or Fraud Operations
Strong knowledge of Reg E
Proven ability to efficiently manage a high volume of claims while maintaining exceptional organizational skills throughout the process Experience with FIS Products (Specifically IBS) null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.