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Texas A&M University Financial Practitioner I in College Station, Texas

Job Title

Financial Practitioner I

Agency

Texas A&M University

Department

Student Business Services

Proposed Minimum Salary

$16.04 hourly

Job Location

College Station, Texas

Job Type

Staff

Job Description

Our Commitment

Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values.

Who we are

Student Business Services is dedicated to helping each student and his or her family better understand and manage their financial obligations to Texas A&M University, through an open and honest partnership. SBS processes all student financial interactions and obligations including tuition and fees, student waivers and exemptions, the Texas Guaranteed Tuition Fund, loans, collections, application of financial aid, student refunds, and production of university ID cards. To learn more about us, please visit our website: https://sbs.tamu.edu/

What we want

The Financial Practitioner I, under general supervision, executes complex clerical, accounting, financial and customer service duties. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If this job description sounds interesting to you, we invite you to apply to be considered for this opportunity.

What you need to know

COVID-19 information: Texas A&M University monitors and updates our recruiting, hiring and onboarding processes to align with local, state and federally mandated health guidelines to keep employees, prospective employees, and visitors as safe as possible. Each department has established both remote and in-person procedures for conducting these processes, which include sanitizing common spaces, a mask policy, and maintaining safe physical distancing to the extent possible. Departments will provide the procedures to be followed at each step of the recruiting process.

Required Education and Experience:

  • High school graduation or any equivalent combination of education and experience

  • Seven years of experience in a specialized financial field such as accounts payable, payroll or student accounts

Required Knowledge, Skills, and Abilities:

  • Knowledge of all Microsoft Office products

  • Ability to work cooperatively with others

  • Verbal and written communication skills

  • Ability to take initiative

  • Ability to prioritize tasks

  • Ability to switch between tasks at a moment's notice ("multi-tasking")

  • Ability to analyze complex financial information and make decisions on the data

  • Ability to maintain confidentiality

Other Requirements or Other Factors:

  • Work schedule is Monday-Friday, 8am-5pm

Preferred Education and Experience:

  • Associate Degree

  • Bachelor Degree

  • At least 10 years working with accounts receivable or complicated accounting calculations

  • At least 5 years of customer service experience, including answering phones, business emails, and meeting with customers in person

  • At least 1 year in Higher Education

Preferred Licenses and Certifications:

  • Any Microsoft Office classes or certifications, including completed EOD Certificate Programs

Preferred Special Knowledge, Skills, and Abilities:

  • Knowledge of CRM software

  • Banner knowledge

  • Public Speaking and Presentation Skills

Responsibilities:

  • Administer CRM (Rightnow) for SSB and University Departmental Customer Service - Help with CRM and administration of emails, and acts as a resource for the university. This will include communications to students, parents, sponsors, departments, and others.

  • Administration and Processing for Military Tuition Assistance Contracts - Handles different TA types and their invoicing requirements. This will include applying contracts, invoicing in several different military platforms (including WAWF, GoArmyEd, AI Portal, and others), and ensuring timely and accurate accounting for the students and the sponsors.

  • Administration and Processing of Miscellaneous Sponsors not in Sponsorpoiont - Handle invoicing process for sponsors not in SponsorPoint. This will include applying contracts and ensuring timely and accurate accounting for the students and sponsors.

  • Administration and Processing of Military in Texas Non-resident waivers - Handle Military in Texas waiver for veterans, active duty, reservists, dependents of veterans, and dependents of active duty.

  • Imaging - Handle imaging process for all Third Party (SSB) documents.

  • Post 9/11 GI Bill Ch.33 VA AR Reconciliation - FPI will ensure monthly AR reports are run to determine any outstanding balances or over-payments on the Ch.33 contract for previous terms. This might involve working with VSO to ensure accurate changes to student accounts. VSO and SSB will determine if a balance needs to be charged back to the student, or if it will be paid by VA, and if the over-payment needs to be sent back to the VA in a timely manner.

  • SSB Payment Research and Processing - Handle the payment process and help ensure accurate application of payments.

  • Processing and Administration of Texas Guaranteed Tuition Plan, Texas Tuition Promise Fund, and State 529 Plans - Handle TGTP, and TTPF and the different types of State 529 plans from Financial Practitioner II. This will be beneficial to understanding the full scope of the department.

  • TWAPMTS Processing and Maintenance, Exemptions & Waivers processing and administration, departmental Sponsorships Processing and Administration - Handle TWAPMTS, Handle state waivers and exemptions, and Departmental contracts from Financial Practitioner II. This will be beneficial to understanding the full scope of the department.

  • Processing and Administration of Ch.33 post 9/11 GI Bill, Veterans Affairs debt letter , Hazlewood Act, Ch. 31 Vocational rehabilitation - Handle Ch.33 contracts, debt letters for the VA, HW exemption, and Ch.31 contracts from Financial Specialist I. This will be beneficial to understanding the full scope of the department.

  • International Sponsor Processing and Administration, TWC (formerly DARS) Processing and Administration, Sponsorpoint Management - Identify the different international sponsors, TWC sponsors, and the SponsorPoint system and invoicing processes from Financial Practitioner I. This will be beneficial to understanding the full scope of the department.

  • Review website and standard texts for accuracy - FPI will be responsible for checking the SBS and SSB websites and Standard Texts in CRM monthly to ensure accurate information is displayed. FPI will also suggest any edits, additional information to be added, as well as request changes as needed. Perform other duties as assigned by supervisor or director.

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 64,000 and nearly 9,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, diversity, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Affirmative Action/Veterans/Disability Employer committed to diversity.

If you need assistance in applying for this job, please contact (979) 845-5154.

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