Company Description
Ent Credit Union exists to improve the financial quality of life of the people
we serve. This mission drives us every day, but we are more than our
mission. We're also individuals using our unique abilities to make our
organization, and the communities we serve, better than they were
yesterday. We're a not-for-profit that puts people above profits and
actively invests in our community. Our rapidly growing team is expanding our
reach to serve more people throughout Colorado. To spread our mission far and
wide, we need people like you. If you're interested in a paycheck with a
purpose, apply with us today. Our people make the difference, and we truly
believe you are our greatest asset.
Job Description
The primary purpose of this position is to maintain the integrity of Ent's
consumer loan portfolio through quality control and by providing superior
service when fulfilling requests; enhancing member satisfaction resulting in
loan retention and future loan growth. This is accomplished through
utilization of comprehensive lending knowledge and by focusing efforts on
attention to detail and time management. This position plays an active role in
file maintenance issues within the host system and by reporting loan document
exceptions to the appropriate management team for resolution; ensuring
compliance with Ent's internal policies and procedures as well as Federal
and State regulations.
Essential Functions
Responsible for assisting members on the phone queue or through other means
with collateral protection insurance inquiries, total loss claims, GAP
claims, product add-ons, product cancellations, posting product claim
payments, nightly balancing for department, credit verifications,
consent to remove forms, responding to Online Banking secure messages for
the department, responding to incoming emails, coupon orders, sort and
distribute mail on same day it is received, thorough understanding of
document storage technologies pertaining to member loans to include Consumer
Re
Responsible for servicing all consumer real estate loans through the phone
queue or other means with duties including recording deeds of trust and
releases electronically, providing payoff statements, posting payoff
checks, HELOC check orders, and facilitating the insurance claim process.
Perform quality control, which includes imaging loan packets for electronic
storage, verifying signatures and presence of all required documents,
reviewing documents for accuracy, and making corrections as needed.
Maintain the consumer lending file room.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and
procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Minimum Formal Qualifications Jr. level:
High School Diploma/G.E.D. or equivalent
1+ years' combined financial services, customer service, consumer
lending, or mortgage lending experience.
Minimum Formal Qualifications Regular level:
High School Diploma/G.E.D. or equivalent
3+ years' combined financial services, customer service, consumer
lending, or mortgage lending experience to include at least 2 years of
either consumer or mortgage lending experience.
Each year of relevant work experience may be exchanged for a year in a
relevant degree program or vice versa. For example, a requirement of a
bachelor's degree in accounting and 2+ years of account experience could
be substituted for a high school diploma and 6 years of relevant accounting
work experience or a master's degree in accounting and 0 years of work
experien
Technical or Specialized Knowledge/Skills:
Working knowledge of Consumer Lending business terminology, required loan
documents, and process flow
Comprehensive knowledge of industry relevant programs and their application
such GAP/ MBP etc.
Ability to read and understand documents such as appraisals
Organized, detail oriented, flexible, and able to multi-task in an
ever- hanging environment
Display positive, professional demeanor and work independently with little
supervision
Self-motivated
Initiative to meet and/or exceed job standards and willingness to take on
other tasks that support the goals of the Credit Union
Effective verbal and written communication skills
Analytical and mathematical skills
Intermediate competency with Microsoft Word and Excel or similar programs
(preferred) Symitar experience
Certifications Required:
None
Environmental, Physical and Psychological Requirements
Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Lifting - Rarely (40 Lbs)
Carrying - Rarely
Pushing - Rarely
Pulling - Rarely
Balancing - Rarely
Stooping - Rarely
Kneeling - Rarely
Crouching - Rarely
Crawling - Rarely