Company Description
Ent Credit Union exists to improve the financial quality of life of the people
we serve. This mission drives us every day, but we are more than our
mission. We're also individuals using our unique abilities to make our
organization, and the communities we serve, better than they were
yesterday. We're a not-for-profit that puts people above profits and
actively invests in our community. Our rapidly growing team is expanding our
reach to serve more people throughout Colorado. To spread our mission far and
wide, we need people like you. If you're interested in a paycheck with a
purpose, apply with us today. Our people make the difference, and we truly
believe you are our greatest asset.
Job Description
The Manager of Fraud Investigations oversees the process for investigating and
processing fraudulent, illegal, or improper activities by employees
and/or members of the Credit Union and the prevention and recovery of losses
caused by such activities. Oversight of the Fraud Investigator and Fraud
Detection Specialist teams include but are not limited to card, check, and
account fraud. This position is responsible for ensuring that identified risks
are assessed, managed, appropriately reported, and mitigated to a
minimum loss level. The Manager of Fraud Management is responsible for
addressing general internal controls, the privacy of member information,
fraud prevention, credit union insurance claims, and all loss
prevention-related topics, placing priority on the internal and external
service needs of the Credit Union. This position must also interact actively
and effectively with local and Federal law enforcement agencies and personnel.
The Manager of Fraud Management is responsible for creating and maintaining
positive relationships with law enforcement and financial Institution
contacts, acting as a liaison, to help proactively identify and mitigate
fraudu
Essential Functions
Fraud Prevention: Establishes work priorities and standards, drives
productivity, develops and enforces appropriate policies and procedures,
and leads efforts to prevent fraud and loss within the organization.
Fraud Investigation: Conduct time sensitive investigations of external and
internal fraud against the credit union or credit union members, including
but not limited to check fraud, fraudulent debit/credit card
transactions, online fraud, forgery, theft, and identity theft,
elderly abuse. Analyze high-level alerts from various sources and contacts.
Staff and Team Development: Serves as a resource to staff and promotes
teamwork throughout the Credit Union. Fosters a positive atmosphere that
encourages staff development. Work with staff to create challenging and
engaging goals and objectives. Development of leadership skills. Augmenting
staff knowledge of Credit Union operations. Making recommendations for
hires, terminations, promotions, transfers, performance appraisals,
disciplinary action, training, and development.
Creative Problem Solving: Create proactive solutions to educate credit union
staff and members to ensure they have the tools to prevent fraud. Responsible
for identifying problems, generating ideas and evaluating strategies to find
effective solutions. Using necessary tools or software to deliver quality
solutions.
Bank Secrecy Act: Remains cognizant of and adheres to Ent policies and
procedures, and regulations pertaining to the Bank Secrecy Act.
Qualifications
Minimum Formal Qualifications for this Position:
Bachelor's Degree in Fraud Management, Forensic Accounting, Economic
Crime Investigation, Cybercrime, or related field of study.
7+ years' financial institution loss prevention / mitigation.
1+ years' in a supervisory role.
Each year of relevant work experience may be exchanged for a year in a
relevant degree program or vice versa. For example, a requirement of a
bachelor's degree in accounting and 2+ years of account experience could
be s bstituted for a high school diploma and 6 years of relevant accounting
work experience or a master's degree in accounting and 0 years of work
experien
Technical or Specialized Knowledge/Skills:
Extensive knowledge of the mechanisms, means, practices, and technology
by which fraud occurs, is recognized, and is prevented within the
financial services industry.
Possess strong investigative skills.
Demonstrate problem-solving ability and consistent, logical and effective
decision-making.
Excellent interpersonal, written and verbal communication skills.
Strong knowledge of collection and bankruptcy laws.
Strong knowledge of depository processes and procedures.
Product knowledge (ATM, Debit, Checking & Savings).
Ability to develop and cultivate as a liaison with other financial
institutions and law enforcement, vendors, etc.
Proven time management and organizational skills with the ability to manage
multiple and diverse on-going projects.
Demonstrated supervisory skills.
Ability to work with various personalities types to differentiate between
victim(s) and suspect(s).
Ability to work with all levels of the organization.
Ability to deliver/provide management reports, executive summaries,
departmental dashboards, etc.
Proficiency with personal computers and spreadsheets/word processing
software to include Word, Excel, PowerPoint, Outlook as well as
experience in computer-aided.
Certifications Required:
Notary preferred
Certification is strongly preferred in one of the following areas: Certified
Fraud Examiner (CFE) Certified Fraud Specialist (CFS) Certified
Financial Crimes Investigator (CFCI) Certified Anti-Money Laundering