About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators,
oxygen, sleep apnea treatment, wound care solutions, diabetic solutions
and home medical equipment. We help patients lead a more comfortable and
productive life by keeping them engaged in their care and empowering them to
manage their health and treatment at home. Rotech provides high quality
medical products, services and outstanding customer care through hundreds of
locations across 45 states. For additional information, visit our company
homepage Rotech.com
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Service Representative to join our team.
In this position, you are responsible for performing all tasks and
communication related to intake of patient information concerning the service
of durable medical equipment and respiratory products and supplies with
patients/clients, co-workers, and referral sources as it relates to
patient services and third party reimbursement. In the State of CO this
position pays between $17/hr-$22/hr depending on related experience
(Co Springs $20-$22 & Denver-Lakewood-Westminster $20-$22.50)
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with
disabilities to perform these essential functions. Please note this job
description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for
this job. Duties, responsibilities and activities may change at any time
with or without notice.)
Assists with updating respiratory grid
Clears previous day's route and checks all paperwork for accuracy and
completeness
Communicates with patients/clients and referral sources both verbally and in
writing to ensure patient/client questions and concerns are processed in a
timely manner
Completes SOPs/CMNs and documents on tracking log
Complies with all applicable company policies and procedures to meet JCAHO and
company standards
Coordinates all patient information, processes paperwork, including
preparation of file for Billing Department, and completes batch reports for
UPS deliveries
Maintains referral log
Monitors office supplies
Prepares deposit for location on a weekly basis
Prepares invoices for next day routes
Processes paperwork-confirms tickets, inputs new patient set-ups, and
assembles charts
Provides service for all retail/walk-in equipment requests
Provides technical assistance to customers
Verifies Medicare, Medicaid, and private insurance coverage information
Works with outside agencies to resolve customer issues
May be required to cover on call, drive a company vehicle and make
deliveries to patient's homes
Performs other duties as assigned
Qualifications
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record
(when applicable for the position)
Required Education and/or Experience
High school diploma or GED equivalent, required
Preferred Education and/or Experience
Experience with medical equipment, preferred
Experience with medical billing practices and of billing reimbursement,
preferred
Experience in medical field and administrative record management, preferred
One year of related work experience, preferred
Medical terminology, preferred
Skills and Competencies
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written,
listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive
information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving
skills
Work independently and as part of a team
Machines, Equipment and Technical Abilit es
Email transmission and communication
Internet navigation and research
Microsoft... For full info follow application link.
Employer
Females,
and
Individuals
with Disabilities
Rotech Healthcare Inc.
recruits, employs, trains, promotes, transfers,
separates from employment and
compensates employees without regard to
membership in, association
with, or perception of race,
color, age, gender, gender
identity, religion, creed, national origin, ancestry,