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Job ID89349
LocationColorado Springs
Full/Part TimeFull-Time
Regular/TemporaryRegular
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Why Work at Children's....
Here, it's different. Come join us.
Children's Hospital Colorado, Colorado Springs is a top-ranked hospital
located in a top-ranked city.
With a regional team of more than 1,000 team members, Children's
Colorado has been present in southern Colorado since 2001 and now has team
members at five locations providing outpatient specialty care, emergency
care, inpatient care and therapy care. Children's Hospital Colorado,
Colorado Springs is the first pediatric-only hospital in the region and
includes the region's only emergency department and operating rooms built
just for kids and served by pediatric experts who have dedicated their lives
to treating kids - and only kids - and who are directly linked to one of the
country's leading pediatric academic medical centers.
Here, we know it takes all of us, every role, to deliver the best
possible care to each child and family we treat.
That's why we build our teams toward a foundation of equity in access,
advancement, and opportunity. We know teams of individuals with different
identities and backgrounds can nurture creativity and innovation. We know we
can see, treat, and heal children better when our team reflects the
diversity of our patient population. We strive to attract and retain diverse
talent because we know a truly inclusive and equitable workforce will help us
one day realize our most basic calling: to heal every child who comes
through o
A career at Children's Colorado will challenge you, inspire you and
motivate you to make a difference in the life of a child.
Learn about Children's Colorado and our culture:
https://www.youtube.com/user/thechildrenshospital
Find out more about living and working in Colorado Springs:
https://coloradospringschamberedc.com/live-work/
Job Overview
The Patient/Family Service Specialist provides administrative support and
high-level customer service support to patients, families, internal team
members, providers and referring practices. The Specialist provides
admission, registration, scheduling (surgery and/or clinic), check
in/check out and/or customer service support for providers, patients and
families. Additional duties may include, but are not limited to,
collecting copays; performing basic telephone triage duties; copying,
scanning and/or filing various documents; and supporting insurance
management f
Additional Information
Department Name: CSH Revenue Cycle
Job Status: Full Time, 36-40 hours per week
Available Shifts:
2200-0730 Monday-Thursday
0530-1400 Monday-Friday
Staff may be required to float to inpatient units, outpatient units, and
the Emergency Department "as needed" and will have direct patient contact
Qualifications
EDUCATION - High School Diploma or equivalent.
EXPERIENCE - One year of administrative and customer service experience in an
office or clinical setting.
EQUIVALENCY - A relevant associate or bachelor degree may substitute for the
required experience on a year for year basis.
Responsibilities
POPULATION SPECIFIC CARE
No direct patient care.
ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all of the
following essential functions. These examples do not include all of the
functions which the employee may be expected to perform.
Provides non-clinical support of the telephone screening/triage functions.
Provides and obtains signatures for the appropriate treatment consents forms
from patients/families.
Provides patient support services which may include scheduling,
registration, patient reception, patient check in/out and follow-up
visit support.
Supports health insurance management functions by collecting patient insurance
information, documenting the patient's method of payment and/or
collecting copays and other payments. May also include upporting referrals
and pre-authorizations and benefits/eligibility determinations.
Obtains and documents patient demographic information.
Receives inbound and/or places outbound patient calls in order to schedule
appointments or surgeries, complete registration functions and to route
calls as appropriate.
Performs data entry functions, including entering patient demographic
information and patient updates in a medical records system.
Conducts patient and family rounding to ensure patient's/family's
comfort level.
Provides a high level of customer service support and assistance to