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Optum Patient Services Representative in Colorado Springs, Colorado

Overview:

Make a professional, courteous impression to external and internal customers by greeting, registering, collecting payments, arriving, scheduling appointments and assisting with any problems included in the check in/check out process

Essential Functions:

  • Ensure all patients and guests feel comfortable and welcome.

  • Accurately obtain and enter information in a timely manner and according to standards in appropriate systems.

  • Group Cast - demographic and insurance information, insurance eligibility, posting of collected payments and arrival of each patient. This includes established and new patients, newborns, visitors, nursing home and hospital patients. With all new patients, assign a medical record number. When appropriate schedule walk-in patients and return follow-up appointments.

  • Allscripts – Pharmacy information, phone call back consent form, Task Bucket items, i.e. sample medications, written prescriptions, forms, etc. and indicate the patient is “nurse ready”, including patients returning from lab and radiology. Scan pertinent documents into administrative file.

  • Radiology Information System (RIS) – schedule “walk in” patients and “arrives” all patients.

  • Laboratory Information System (LIS) – upload the orders to activate label printing.

  • Perform modified duties for the surgical and specialty services as needed or assigned by operations manager(s).

  • Perform eligibility checks as required.

  • Monitor waiting area, screen and distinguish emergencies or STAT situations, notifying back office personnel and/or physician as necessary.

  • Process copayments, deductibles, payments on account through “end of day” batch reports. Prepare the deposit to send to Administration.

  • Answer questions about the organization and provide other information.

  • Receive, sort and route mail, including publications, to appropriate personnel. Accept and sign for all types of deliveries.

  • Share in the maintenance of office machines (copier, printer, fax, credit card), assist users, send faxes, and make copies when requested.

  • Perform all other job duties as directed by the supervisor or manager.

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.

  • Employees are required to screen for symptoms using a UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

Education:

  • Minimum: High School Diploma, GED or equivalent.

  • Preferred: A one-year certification from a college or technical school.

Experience:

  • Minimum: At least one year of Cash handling and customer service experience.

  • Minimum: Three to six months related experience and/or training; or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities:

  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

  • Proficient written and verbal communication skills.

  • Knowledge of medical terminology highly desired.

  • Communicate messages accurately to patients, teammates, and employees of outside facilities such as medical offices and pharmacies in a positive and professional manner.

  • Operate a computer, multiline telephone systems, and other standard office equipment.

  • Adapt to a fast-paced environment and multi-task under pressure.

  • Accurately and appropriately document messages in a medical record.

  • Must be a problem solver, detail oriented, reliable, and a self-starter.

  • Capable of sitting for long periods of time.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

For Colorado Residents Only: The hourly range for Colorado residents is $15.00 to 25.00/hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are based on eligibility). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

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