Description
Who We Are
The Center for Creative Leadership (CCL) is a top-ranked global provider
of leadership development, training, and solutions servicing a global
customer base. From team-builders and problem solvers to creative thinkers and
transformational visionaries, our people are the drivers behind our
business. At CCL, you'll have an opportunity to contribute to our mission
of building better leaders and a better world. You will feel challenged and
inspired while collaborating with a global team of thought leaders,
practitioners, researchers, and partners. We share a collective passion
for contributing to our clients' success, helping our teammates and
colleagues grow and making a real difference in the lives of people around the
General Summary:
Internalizes and executes the staffing strategy of all Americas Leadership
Solutions Partners (LSPs), On-Call Facilitators (OCFs), and
Coaches. Processes and synthesizes required specifications of every stage of
CCL engagement with clients, from initial contact to delivery and follow-up.
In partnership with the Manager, Client Solutions Resourcing and other
members of the scheduling team, ensures the effective and efficient
deployment of all Client Solutions colleagues to maximize client outcomes,
maximize resource stewardship, and minimize incremental cost. Responsible
for accurate, sensitive, nuanced written and verbal communication with
enterprise-wide stakeholders. As part of the Client Solutions Talent team,
provides additional operational support.
Key interdependencies include Sales, Operations, EMEA and APAC
colleagues, Marketing, and Portfolio. This role executes strategy, is a
point of daily, high-volume OneCCL integration, and has a high consequence
of e
This position offers a flexible hybrid work arrangement and requires
candidates to be based within a commutable distance to our US campuses located
in Greensboro, North Carolina; San Diego, California; or Colorado
Springs, Colorado.
Principal Duties & Responsibilities:
Receives and synthesizes required specifications of every GM-Americas
engagement with clients. Follows up to secure detail critical for successful
talent selection.
Cross-checks required dates and times with Client Solutions talent to
determine full breadth of available pool
Maintains knowledge of LSP, OCF, and Coaching resources, as well as
CCL's full portfolio to match opportunities with the right resource.
Communicates opportunities to LSPs, On-Call Facilitators (OCFs),
and/or Coaches to determine availability and confirm assignments.
Communication reflects CCL brand and invites full engagement of the resource.
Schedules the selected talent and communicates the assignment to stakeholders
with urgency and precision
Monitors OE fill rates, cancellation windows, and releases resources as
needed to minimize incremental costs.
Updates and maintains a master list of all current assignments that is
accurate, accessible, and follows staffing strategy and calendaring protocol.
Compiles and synthesizes utilization, cost, and evaluative data to inform
strategy and daily execution
Works with the Manager, Client Solutions Resourcing and other group leaders
to:
Create and execute staffing and development strategies for individual LSP,
programs, clients, and affinity areas
Project full-time, on-call, and coach capacity and capabilities (a)
for budgeting purposes and (b) required to execute CCL strategy.
Inform hiring needs, including identification of collective strengths and
capability/capacity gaps
Create and support execution of onboarding and professional development for
the Client Solutions resources.
Creates and sends out Work Assignment Sheets (WAS) and Independent
Contractor Purchase Orders (PO's) in accordance with the specifications
given by the Implementation Manager. Accuracy and timeliness are paramount.
Deploys CCL's Dynamics 365 and CCL Access for scheduling and reporting.
Ensures all talent assignments and documentation adheres to HR and legal
policies and procedures.
Stays current with and adheres to adjunct policies and procedures.
Compiles and processes data and provides reports as needed.
Backs up other Resource Associates, when needed and supports new team
members in onboarding.
Specific Knowledge, Skills and Abilities Required:
Learning Agility: Willingness to learn from experience; growth mindset;
pursues, responds to and uses feedback; focuses on what is possible,
removes barriers, is persistent, focused, patient, and respectful even
during stressful situations.
Client Focus: Views their work through the client's lens to ensure the
best possible outcome for our clients; bias for action; commitment to
service; demonstrate determination, drive, energy, and urgency to
maintain commitments and deliver results.
Business & Financial Acumen: Understands business operations within the
organization and the competitive environment; financial acumen,
awareness, and knowledge of how actions impact the bottom line; ability to
focus on the key objectives and outcomes specific to their role and the
overall
Process Discipline: Understands process as critical to ease of execution,
client satisfaction, and innovation; is accountable for the results of
their actions (good or bad); take ownership to shows others that they
can trust you to do the right thing.
Digital Skills: Use information in various digital formats effectively and
efficiently to perform job tasks;
Decision Making: Timely, data driven, decision making with limited
information, emergent variables and competing requirements.
Discretion: Ability to exercise complete confidentiality; sensitive talent
management information access
Education
Bachelor's Degree or equivalent work experience required.
Experience/Work Background
Requires a minimum of 2 years prior experience in an operations or high level