Description
Classification:
Exempt for Base plus Commission routes, Non-Exempt for hourly routes.
Job Summary:
The Route Sales Representative meets our customers needs through
up-selling/cross-selling and provides superior customer service through
proactively managing all route responsibilities. Performs other duties as
required. Reports to the District Manager.
Essential Functions:
- Solicit new customers, up-sell/cross-sell/sample all lines of service
or product and ensure a profitable product mix.
- Actively participate in promotions and contests, training and audits.
- Follow company policies and procedures regarding installation of new
customers, managing customer needs and all aspects of service. Performance
goals must be met on a regular basis.
- Ensure customer loyalty, retention and provide outstanding customer
service. Build relationships, communicate openly, educate customers,
manage customer needs and proactively resolve concerns in cooperation with
supervision.
- Safely operate a delivery vehicle on each trip, following all applicable
laws and company policy. Maintain vehicle cleanliness and perform regular
vehicle inspections.
- Handle and process customer payments. Keep route paperwork current.
- Ensure timely and correct deliveries of complete textile loads, pick up
soiled textiles and maintain proper inventories in accounts. Service items
such as facility maintenance products.
- Monitor and report competitive activity. Keep service agreements current and
renewed.
- Return from route and off load soiled textiles in the receiving area of
facility.
- Accurately prepare route paperwork and follow check-in procedures.
- Follow written and verbal instructions and perform other tasks as directed
by supervision.
Additional Functions:
- May work with and support other service personnel as required by
supervision.
Qualifications:
- Have and maintain a valid drivers license, CDL when applicable.
- Have and maintain a driving record free of chargeable accidents, speeding
or safety violations.
- Demonstrate excellent skills in the operation of vehicles and have a
verifiable minimum one year experience of safe and successful driving.
- Demonstrate excellent skills in customer service and route sales.
- Excellent verbal and written communication skills in English, ability to
comprehend and follow direction, as well as good time management skills and
team player.
- Recognize colors, sizes and types of product and count, add and subtract
accurately.
Education:
- High School graduation or similar experience.
Travel Requirements:
- Daily, by delivery vehicle within a route.
Typical Environmental Conditions:
- Operating vehicles on public roads, in and out of customer locations,
loading areas of a typical industrial laundry facility, Service Center or
depot
- Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity:
- Physical Demands - sitting, grasping, driving, stooping, climbing
stairs, moving carts up to 500 lbs, lifting up to 75 lbs, standing,
walking, writing, speaking, hearing.
Revised:06/20/2019Qualifications
Behaviors
Team Player - Works well as a member of a group
Dedicated - Devoted to a task or purpose with loyalty or integrity
Licenses & Certifications
Drivers License (preferred)
Skills
Customer Service (preferred)
The contractor will not discharge or in any other manner discriminate against
employees or applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions cannot
disclose the pay of other employees or applicants to individuals who do not
otherwise have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an inv stigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities