Scientific Applications & Research Associates, Inc. (SARA) is
a world-class Defense Research and Development enterprise, with a charter to
create new and emerging technology innovations in support of Commercial &
Government organizations. We have expertise in RF, EMP, Pulsed Power,
Acoustics and Threat Warning Systems; partnering with our customers to
address real-world problems with cost-effective solutions that work.
SARA is looking for a remarkably talented, motivated, and creative Service
Desk Technician II to support operations and security activities out of our
Colorado Springs, CO location.
The primary function of this role is to serve as a lead Service Desk
Technician for the Colorado Springs, CO location and periodically remotely
support the Cypress, CA location. Analyze problems and provide technical
assistance, support, and advice to end users for hardware, software,
and systems. Study and resolve computer software and hardware problems of
users. Act as a contact for users having problems using computer software,
hardware, and operating systems. Determine whether problem is caused by
hardware, software, or system. Answer questions, applying knowledge of
computer software, hardware, systems, and procedures. Talk with
co-workers to research problems and find solutions. Ask user with problem to
use telephone and participate in diagnostic procedures, using diagnostic
software or by listening to and following instructions. Call software and
hardware vendors to request service regarding defective products. May write or
revise user-training manuals and procedures. May develop training materials,
such as exercises and visual displays. May train users on software and
hardware on-site or in classroom. Install Computers, software, and
peripheral equipment, following procedures and using hand tools.
Core Responsibilities:
* Provide basic (Tier 1) and intermediate (Tier 2) technical support
to customers and peers including application and hardware support,
troubleshoot network connectivity, and assist with requests regarding
account administration, training, distribution and documentation of
software, system, and network status
* Monitor trouble ticket queues and emails for timely customer engagement and
resolution
* Install, maintain, configure, troubleshoot/repair IT hardware, and
software (includes, but is not limited to, desktop PCs, laptops,
tablets, scanners, printers, mobile cellular devices, peripherals in
an environment consisting of Windows 10, Linux, and MAC operating systems)
* Track, replenish, and maintain IT supplies and assets
* Utilize Active Directory Users and Computers (ADUC), Manage Engine
products, and O365 Admin Center to administer user and computer accounts,
security groups, and distribution lists
* Work independently and as part of a team to troubleshoot and solve hardware
and software issues for the user community
* Interact daily with Senior IT Staff and customers; interaction normally
involves exchange or presentation of information via the phone, email, or
face-to-face communication
* Interact well with peers, end users, and external support organizations
in a professional and courteous manner
* Be comfortable working in a fast-paced semi-virtual environment
Requirements:
* 2+ years of school towards a bachelor s degree (BA/BS) in
Business, Cybersecurity, Information Technology OR Additional industry expe
* 2+ years of relevant experience
* Strong written, spoken, analytical, and interpersonal skills
* Customer service experience
* US Citizenship required
* Ability to obtain and maintain security clearance, if requested
* May require moderate physical effort, involving standing, sitting and
use of hands while performing duties, carrying or lifting up to 45 pounds
* Working environment is usually indoors, moderately quiet, reasonably
clean, well-lighted and well-ventilated, moderate physical hazards may exist
Preferred Qualifica ions:
* CompTIA A+
* CompTIA Security+
SARA offers a competitive benefits package to include:
* Medical, dental, vision, disability and life insurance; and other
supplemental programs
* A generous PTO program (vacation, sick, holiday)
* Tuition & certification reimbursement
* Flexible work schedules
* Employee bonuses
* 401(k) match/profit sharing
* Employee Stock Ownership Plan (ESOP)
Pay Range: $24 - $33.65 / hour (DOE)
Application Deadline: June 6, 2024
U.S. citizenship is required for most positions. (www.SARA.com)
SARA, Inc. is an Equal Opportunity Employer; employment with SARA, Inc.
is governed on the basis of merit, competence and qualifications and will
not be influenced in any manner by race, color, religion, gender,
national origin/ethnicity, veteran status, disability status, age,
sexual orientation, gender identity, marital status, mental or physical
disability or any other legally protected status.
Applicants wishing to view a copy of SARA Inc. s Affirmative Action Plan for
veterans and individuals with disabilities, or applicants requiring
reasonable accommodation to the application/interview process should notify
the Human Resources Department at (719) 302-3117.