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3M Field Service Center Manager - Denver, CO in Colorado, United States

Job Description:

Field Service Center Manager - Denver, CO

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

“At 3M, thanks to our culture where people feel like they belong, can grow and are appreciated, we are more than the sum of our parts. Our different perspectives and experiences help us solve some of the world’s toughest challenges together.” – Zoe Dickson, executive vice president and chief Human Resources officer at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this Role The 3M MSD Field Service Center Manager is responsible for oversight and coordination of resources for operations in a single-location territory. This position provides leadership, tactical needs assessments and training for team members in the assigned location. Additional responsibilities include labor scheduling and time management, inventory control, coordination of facility and equipment maintenance and ensures operational compliance to company and regulatory policies.

As a 3M MSD Field Service Center Manager , you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by

  • Partnering with Field Service leadership in monthly territory planning process and creation of territory priority actions, resource needs identification, and team member development

  • Participating in interviewing, selection, and onboarding of personnel for Service Center positions

  • Developing employee work schedules for allocation of resources to meet business needs and maintaining /approving timekeeping records and absences in according to KCI policies

  • Performance managing team by conducting training, coaching for performance and competency, and performance evaluations

  • Delegating work assignments & processes to manage the efficient use of inventory, manpower, vehicles and equipment to achieve and maintain optimal customer service

  • Managing and growing customer relationships with routine visits to ensure expectations are understood clearly, being met and resolving issues that arise in expeditious and complete manner.

  • Managing cross-functional relationships with local sales and support teams to achieve commercial and departmental objectives.

  • Managing inventory control for products, parts, supplies and equipment in conformance to 3M policies and procedures within assigned locations

  • Establishes location and individual operational compliance to federal, state, local regulations as well as company policies and procedures.

  • Managing and delivering process improvement solutions to achieve organizational objectives and improve key metric (KPI) targets

  • Identifying and solving process or outcomes issues. Performing root cause analysis, creates corrective plans of actions and provides objective evidence of results to deliver correct results

    Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

  • Associate's Degree or higher in Business or related discipline from (completed and verified prior to start) from an accredited institution

  • Two (2) years direct supervisory experience in a service field in a private, public, government, or military environment

  • Current, valid Driver’s license due to this position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Additional qualifications that could help you succeed even further in this role include:

  • Experience with Lean and 5S Visual management.

  • Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties

  • Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

  • Intermediate proficiency in Microsoft Office products including Outlook, Word, Excel and Power Point

  • Demonstrated communication skills, both verbal and written

  • Demonstrated skills in creating, implementing, and managing success of tactical execution plans.

    Travel: 25% domestic travel

    Relocation Assistance: Relocation may be authorized

    Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

    Additional Requirements: In this role, you may be required to enter healthcare or other third-party facilities. Those facilities may, in turn, require you to possess certain licenses, vaccinations, and/or other credentials or qualifications (collectively “prerequisites to entry”) for regulatory, safety, or other business reasons. Where applicable, 3M will help facilitate any necessary actions on your part to fulfill such prerequisites to entry, which may include, without limitation, background or medical screens, vaccinations, or verifications, and will cover any expenses related to the same. All information will be kept in accordance with applicable law and 3M policies. In order to respond to the prerequisites to entry, 3M may share your information with the providers of medical screens, vaccinations, or verifications as well as the healthcare or other third-party facilities requiring the prerequisites to entry

    Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at

The targeted compensation range for this position is $86,882 - $106,189. This targeted compensation range is specific to Colorado residents and can vary based on qualifications, business needs, etc. This information is being disclosed in accordance with Colorado’s Equal Pay Transparency Rules.

Learn more about 3M’s creative solutions to the world’s problems at or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview:

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at or on Twitter @3M or @3MNews.