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Nationwide Children's Hospital Ambulatory Patient Access Rep- Community Support Program in Columbus, Ohio

Ambulatory Patient Access Rep - Community Support Program

Responsible for greeting and registering patients, answering telephone calls, scheduling appointments and pulling and filing medical charts when indicated. Demonstrates competence defined (*) in Ambulatory Registration Specialist responsibilities in providing age-appropriate care and service to patients from the age of birth to 21 years, and selected adults


Part Time, 20 hours a week

Monday- Thursday 2:30pm-7:30pm


Downtown CTH Behavioral Health

495 E Main St

Columbus, Ohio 43215

United States

The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children’s Hospital, where Passion Meets Purpose.

Here, Everyone Matters. We’re 13,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we’ll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere.

Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere.

Nationwide Children’s Hospital. A Place to Be Proud

  • Interviews and registers patients in registration areas that report up through Patient Access.

  • Obtains accurate demographic, insurance, and physician information on registrations

  • Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.

  • Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.

  • Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.

  • Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.

  • Assists in the shadowing/precepting of new employees.

  • Advises and collects deductibles and co-pays that are due.

  • Explains Children’s Hospital collection and payment procedures, when appropriate.

  • Shows respect for the authority of others, including supervisor, manager, physicians, and nurses.

  • Displays positive attitude and discusses decisions or policies in a positive, problem-solving way.

  • Responsible for accurately scheduling follow-up appointments in the EHR.

  • Answers internal and external phones maintaining patient confidentiality and facilitates transfer to appropriate clinical provider as indicated.

  • Actively manages waiting room to ensure a positive patient experience.

  • Completes all trainings as assigned and maintains competency in relevant hospital process, policies and procedures.

  • Performs other related duties as assigned.



  • High school graduate. Associates degree preferred.

Preferred Experience:

  • One year pre-registration, registration, admitting, or customer service experience.

  • One to two years of experience in billing processes and insurance verification

  • Excellent customer service and communication skills.

  • Ability to work and problem solve with minimal supervision.

  • Ability to understand and retain complex and quickly changing information.

  • Knowledge of the impact of the revenue cycle on hospital operations.

  • Familiar with medical terminology.

  • Able to function as a team member responsible for staffing operational hours.

  • Ability to adapt to change positively in work flow and process.

  • Keyboarding/typing/data entry skills.

Minimum Physical Requirements

  • Sitting (Frequently)

  • Talking on phone/in person (Frequently)

  • Typing on a keyboard (Constantly)

  • Standing/walking (Constantly)

  • Physically Active (Frequently)


Requisition ID: 2021-28717

External Company Name: Nationwide Children's Hospital

External Company URL: