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Position: Asset Fraud Specialist Location: Columbus, OH Job Id: 693
1 Formed in 1934, Telhio began as a credit union for Columbus Telephone Company (now AT&T) employees. Telhio now serves over 70,000 member-owners throughout central and southwest Ohio. As one of the largest credit unions in Ohio, Telhio is a strong financial institution that continues to serve its members through extraordinary service, innovative financial solutions and community involvement. After generations of service and growth, we never lose focus of our three core values - Caring, Commitment, and Integrity. About our Position The Asset/Fraud Specialist will be the responsible for the following areas: Bankruptcy Administration - performing administrative functions specifically pertaining to bankrupt accounts within the Asset Protection department. They are the primary contact for documentation requests from attorney, auction payment processing, and filing of insurance claims (VSI, LOC). Responsible for ensuring adherence to company policies for fraud prevention and suspicious activity identification thorough the daily internal monitoring program of accounts and transactions. This position will encounter sensitive information, therefore tactful communication skills where courtesy, discretion, accuracy, clarity and confidentiality are essential to maintaining a professional demeanor to Telhio staff and members. What you will do: Bankruptcy Notifications Processing (by completing the following task): Flag all affected accounts included in bankruptcy filing notating the specific Chapter filed and date filed. Document attorney information, case number, assigned Court, Trustee, first meeting of creditors, and confirmation date. Place freezes on each account to prevent mailings. Cancel all payment protection plans. Thoroughly document the accounts with pertinent plan treatment, and any objections to plan treatment. Document next steps to be taken. Bankruptcy Case Management includes: Reviews filed plans and files proof of claim(s). If plan treatment is objectionable, relief from stay is necessary, or an adversary proceeding is warranted, obtains necessary documents and forwards to attorney with specific instructions. Prepares Reaffirmation Agreement(s) as warranted and sends to debtor's attorney for execution. Monitors ongoing cases for return of executed Reaffirmation Agreement(s) and electronically uploads to court upon receipt. Monitors ongoing cases for plan confirmation and debtor compliance with confirmed plans. Identifies losses and recommends for charge off. Serves as Back up to Fraud Investigator by completing the following task: Investigations: Investigates internal and external instances of share, loan, ATM/debit card, and check fraud/forgery. This includes, but is not limited to: identity theft, fraudulent new accounts, fraudulent loans, check kiting, fraudulent and/or counterfeit checks. Maintains a comprehensive case file record of all investigations, including interviews and contacts with victims, suspects, witnesses, law enforcement, and merchants. Conducts investigations in a professional manner, working within the confines of State and Federal laws, and Credit Union regulations, while ensuring compliance with internal policies and procedures and ethical standards. Receives and processes subpoenas related to fraud cases requesting the release of member records, including all types of loan and deposit information, as well as pictures from tape or digital medium. Internal Fraud / Suspicious Activity Support: Supports Retail and other Departments with inquiries involving fraud and/or suspicious activity pertaining to internal cash outages, loans, checking and savings accounts, as well as debit card