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JPMorgan Chase Business Analysis Associate, Home Lending (Columbus, OH or Plano, TX) in Columbus, Ohio

As an Associate in the Customer Care & Automation Product Delivery team for Home Lending Servicing we look first and foremost for people who are passionate around solving business problems through innovation and teamwork. We embrace a culture of experimentation and constantly strive for improvement and learning. You'll work in a collaborative, trusting, thought-provoking environment that encourages diversity of thought to create product features that enhance the employee and customer experience. This role will utilize and expand your analytical, technical, and innovative thinking to develop new Optical Character Recognition (OCR) technology solutions leveraging the latest Low-Code software.

Role Responsibilities

  • Create shared reusable frameworks and application workflow components within Pega, UiPath, Alteryx, or other Low-Code products

  • Support Citizen Developers developing Low-Code solutions

  • Enhance existing processes with new OCR and document extraction capabilities

  • Analyze current state business processes and partner with key stakeholders to identify future state opportunities as part of the overall product roadmap

  • Collaborate with business users, citizen developers, product managers, end users, developers, and other stakeholders to suggest, analyze and design OCR solutions leveraging low-code software

  • Integrate OCR solutions with various back-office processes to enhance operational efficiencies

  • Develop proof of concepts to assess viability of new proposed features

  • Research and propose new OCR technologies as required to expand the product offering

Skills and/or Work Experience Requirements

  • Exposure to application, data, or infrastructure technology disciplines

  • Flexibility and willingness to adapt to new project initiatives or changing business requirements

  • Experience with OCR or similar document technologies in previous roles

  • Can independently drive calls/discussions with stakeholders

  • Previous experience in developing low-code solutions in Pega, UiPath, or Alteryx a plus

  • Bachelor's degree in Software Engineering, MIS, Statistics, Business, or related field

  • Minimum of 2 years of experience related to business process automation, analytics, software development or document management related fields

  • Flexibility and willingness to adapt to new initiatives or changing business requirements

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans