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JPMorgan Chase CCB Chief Data Office - Data Governance Product Community Manager in Columbus, Ohio

Organization Description

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.

Employer Description

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

Our Organization

Chase Consumer & Community Bank (CCB) serves 66 million households and 4 million small businesses with a broad range of financial services, including banking, credit cards, auto finance, payments, mortgages, and investment advice. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction. We have a consistent set of strategic priorities, where modernizing and leveraging our data technology is foundational to achieving our objectives:

  • Grow households and better serve customer needs to be the bank for all

  • Drive engagement through experiences that customers love

  • Leverage data and technology to drive productivity and agility

  • Protect our customers and the Firm through a strong risk and control environment

  • Be the place where everyone wants to work

  • Achieve best-in-class finance performance

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.

Role:

The CCB Data Governance Product team builds capabilities to accelerate Data Publishing, Data Consumption and Data Governance functions, as we modernize our metadata registration, enrichment and management capabilities, and automated data oversight. The product facilitates discovery of data that is understandable, ready to use, fit for purpose and compliant with data risk management.

The VP Change Manager sits within the product team and offers the opportunity to apply your product knowledge, change management, and communication skills to a broad range of stakeholders and users impacted by data management challenges faced by not only CCB, but across the Firm. The ideal candidate has experience in product, metadata management, and change management within an organization and/or with a consulting firm. To be successful, the candidate must be dynamic, partner-oriented, organized, able to ask questions and connect dots - delivering fresh ideas and flawless execution. The role is responsible for the following activities:

Lead metrics-driven user adoption efforts via effect change management:

  • Approach projects with a customer mindset and effectively partner with product teams, technology and the business to assess the impact on all end users

  • Build readiness strategies to ensure the organization and its stakeholders are ready for changes impacting our customer's experiences , including tracking those programs using metrics you design, pull, and execute against

  • Design and deliver procedures, training materials, and training to support initiatives

  • Determine what success looks like and ensure adoption can be measured; course-correct or reinforce changes based on adoption metrics and end user feedback

  • Partner and knowledge-share across product portfolios to ensure gaps are prevented and readiness plans are designed at a strategic-level first and task-level second

Metrics design and analysis

  • Create adoption metrics to measure the success of our strategies

  • Using SQL, python, or other data engineering skills, centralize those metrics for our ability to track and communicate success

  • Design tableau dashboards or other dashboards to help summarize key metrics-based communication elements to our senior leaders

  • Analyze the metrics to best tell stories from the data and better drive product communications

Drive product communications

  • As the liaison between the product and its senior stakeholders/customers, you'll act as the voice, tone, and moderator of the brand & set us up for success with

  • Develop, structure, design, and prepare well-written communications to partners (e.g., Data Stewards, Data Quality, Data Lake, etc.) with minor guidance clearly communicating key messages around releases/enhancements, application support, and product development

Responsibilities:

  • Design metrics

  • Work closely with the product team to understand, prioritize, and implement strategic changes to our product

  • Run comprehensive change impact assessments and build strategic change plans (that bring together communications, engagement, training, and self-service content efforts) to ensure user readiness

  • Assist with developing executive level presentations and other content that effectively communicates change strategy and plans to an array of audiences in both written and verbal form

  • Design, deliver, and maintain department procedures, job aids, SharePoint and Confluence pages

  • Help manage implementation of change plans, tracking tasks, open items and risks

Overall Qualifications:

  • Change Management:

  • 7-10 years of experience supporting change management efforts in data management, process management, business process reengineering or related field, providing consulting or strategy expertise

  • Process modeling experience in defining new or changes to business and operations processes

  • Stays \"ahead of the problem;\" immediately recognizes when circumstances change and incorporates new issues into workplans; focuses team on the most important issues

  • Accurately forecasts timelines and creates workplan with some manager input; highly efficient in execution; stays effective under tight time constraints

  • Leadership

  • Influencer with great interpersonal skills that can achieve alignment across a range of different views and interests while displaying a sense of ownership

  • Maintains composure and presence in difficult meetings; able to address off-topic questions and concerns to steer conversations toward solutions

  • Able to change the tone of situations positively; drives action, progress, and results as well as collective unity and team spirit; always considers diverse perspectives to get the best outcome

  • Develops a good rapport during meetings; is asked for opinions from business partners; helps develop joint solutions and builds working relationships

  • Tech to End User Skills

  • Python, or SQL to help pull metrics from our systems

  • Tableau or other self-service dashboarding skills

  • Able to explain data management products, policy, and concepts in employee-friendly language

  • Demonstrated ability to obtain Subject Matter Expert (SME) knowledge of multiple processes

  • Communications

  • Excellent communicator able to convey complex information in an understandable, compelling, and persuasive manner to senior executives, business users, and technology stakeholders across multiple lines of business via both verbal and written skills

  • Prior writing experience creating documents, decks, white papers, policies, or procedures that are professional, comprehensive, and easily understood

  • Organization Skills

  • Highly organized and able to execute on goals in timely fashion while maintaining flexibility to adjust and prioritize as needed

  • Able to identify implications of work, how it addresses the priorities of the organization or product , and a nticipates/suggests next steps to advance toward overall solution

  • Product Background

  • Ability to work in large and medium sized product teams

  • Metadata Love

  • Passion for and experience working in metadata management

  • General Software Skills

  • Proficient in Confluence, Excel, Word, and PowerPoint (PitchPro); Tableau, MS Project, and JIRA preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

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