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Description We are in search of an IT Support Technician to join our team in Columbus, Ohio. This role revolves around providing technical assistance to end-users and maintaining IT systems within our industry. This position offers a short term contract employment opportunity.
Responsibilities:
• Address and resolve hardware, software, and network-related issues faced by users
• Manage the installation, configuration, and troubleshooting of desktops, laptops, printers, and other peripherals
• Oversee account setups, user access requests, and password resets
• Keep IT documentation updated, including user guides and troubleshooting steps
• Ensure prompt resolution of support tickets and escalate complex issues as required
• Conduct regular maintenance and updates on company systems
• Assist in managing IT asset inventory
• Communicate effectively with non-technical users and provide excellent customer service
• Aid in general conference support using platforms such as WebEx, Teams, and Zoom
• Help maintain endpoint security tools and deploy applications using enterprise tools
• Manage and improve scripts for automation and system management
• Oversee the process for operating system updates and patching. Requirements • Proficiency in Android Development
• Knowledge and experience with Cisco Technologies
• Familiarity with Citrix Technologies
• Proficient in using and troubleshooting Mac Computers
• Mastery of Microsoft software and tools
• Experience with Active Directory
• Ability to handle and troubleshoot Apple Devices
• Strong understanding of Computer Hardware
• Experience in Configuration Management
• Proven track record in managing Deployments
• Expertise in managing and troubleshooting O 365
• Familiarity with IQMS software
• Comfortable in using and troubleshooting WebEx
• Proficient in Hardware & Software Installation
• Strong understanding of computer Hardware
• Knowledge of Network management protocols
• Experience with Endpoint Security Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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