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Senior Manager Store Operations – Strategic Leader Messaging

Brand: Bath & Body Works

Location: Columbus, OH, US

Location Type: Hybrid

Job ID: 044WB

Job Area: Store Operations

Employment type: Full-time

Description

At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.

The Sr. Manager, Business Operations for Store Operations will lead aspects of the stores master calendar and ensure stores messaging and priorities are linked and integrated with enterprise wide initiatives and priorities. They will work collaboratively with the Chief Stores Officer and the Field Leadership team to help plan and strategize on key messages that drive focus, and inspire engagement and loyalty. This role will partner with leaders and business partners to bring pivotal initiatives to life through the store meetings and messaging that supports the objective to make sales plan by delivering the safest, most inspiring customer experience in all of specialty retail.

RESPONSIBILITIES

– Leads oversight of the field touchpoint calendar, agendas and messaging – specifically, Store Manager + calls, regional leader meetings, national sales meetings, annual incentive programs and other field leader meetings.

– Partners closely with Stores and HR Engagement teams represent the voice of the associate, build brand dedication and create a phenomenal place to work for all stores associates.

– Leads and aligns on long-term critical messaging for stores.

– Partners with internal communications team to ensure consistency and relevancy from executive leaders to support regional and national touchpoints and national meetings.

– Leads developing and driving comprehensive communication plan that supports Chief stores office and leadership team for the field

– Supervises communication “gate-keeping” for the stores organization

– Actively participates in store visits, weekly business calls and other critical touchpoints to ensure clear and effective messaging

We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.

View Benefits Information (https://careers.bathandbodyworks.com/en/about-us/benefits/)

Qualifications

– Proven experience in developing an engaging associate first communications strategy.

– Ability to translate complex business requirements into internal communication strategies.

– Seamlessly build a clear & engaging relationship with team members.

– Displays dynamic business acumen and drive within the workplace.

– Develop strong coalitions and partnerships with other functions.

– Defines and communicates processes for improving business planning, cross-functional communication, work integration, and collaboration between partners from cross-functional departments.

– Excellent project management skills with the ability to lead multiple initiatives simultaneously.

– Strong leadership and people management skills, with experience leading and developing a team of cross-functional professionals.

– Recommends communication budgets and timelines.

CORE COMPETENCIES

– Lead with Curiosity & Humility

– Build High Performing Teams for Today & Tomorrow

– Influence & Inspire with Vision & Purpose

– Observe, Engage & Connect

– Strive to Achieve Operational Excellence

– Deliver Business Results

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:Los Angeles Fair Chance In Hiring Ordinance (https://bca.lacity.org/Uploads/fciho/Ban%20the%20Box%20Poster%20-%20Private%20Employers%2C%20as%20of%208.23.18.pdf) ,Philadelphia Fair Chance Law (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf) ,San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/FileCenter/Documents/11600-Art%20%2049%20Official%20Notice%20Final%20091114.pdf) .

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.

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