JOB REQUIREMENTS: Apply Description For over a century, American
Packaging Corporation (APC) has been a leading flexible packaging
converter for customers throughout North America. We nurture our
employees by providing competitive salaries, excellent benefits, 401(k)
plans and tuition reimbursement programs. These are just a few reasons
why we were named a \"Best of the Best\" in the Best Workplaces in the
Americas awards for 12 years in a row. APC\'s longstanding success is
fueled from the inside out, and we consistently seek to improve our
internal operations to propel that success into the future. SUMMARY:
Directs and coordinates customer service activities for the Assigned
COE. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Manage
Customer Service team Accomplishes objectives by recruiting, selecting,
orienting, training, assigning, scheduling, coaching, counseling and
disciplining employees Communicating job expectations Planning,
monitoring and reviewing job contributions Enforcing policies and
procedures Manage customer service issues, including terms of sale.
Monitors inventory so aged material can be shipped or pre-billed
Provides input for Customer Service Representative performance reviews.
Manages Expedited freight Solve problems, analyze situations/behaviors
and prioritize responsibilities. Handle complex and escalated customer
service issues and follows through to resolution Improving customer
service experience, created engaged customers and facilitate organic
growth Corresponds with company sales force as needed to address
customer issues. Provides training for the Customer Service
Representative Positions and updates training documents as appropriate.
Contacts other departments and locations within the organization to
obtain and provide information. Prepares reports as per customer needs
and requests. Monitor accuracy of reporting and data base information
Establish efficient and balanced work flows that maximize efficiency and
produce high levels of service quality and customer satisfaction.
Identify and implement systems/processes improvements that provide best
business practices as it relates to customer order entry, order pricing
and inventory reporting. Improves customer service quality by studying,
evaluating, and re-designing processes, establishing and communicating
service metrics, monitoring and analyzing results, implementing change
as a result Any other assigned responsibilities. Requirements
QUALIFICATION REQUIREMENTS: To perform this job successfully, an
individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to
enable... For full info follow application link. Allqualifiedapplicants
will receive consideration for employment without regard to race, color,
religion, sex, national origin, disability, or protected Veteran status.
***** APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/E92EC925B1204A51