WHAT MAKES VOA SPECIAL?
Volunteers of America Colorado believes unique challenges require unique and
thoughtful solutions. VOAC creates specialized programs to meet the critical
needs of the communities we serve our programs across Colorado look
different because each community is distinct. Volunteers of America recognizes
the senior who needs assistance with her grocery shopping in Fort Collins,
and the student in Aurora who has never been to summer camp. We support
Denver's homeless veterans who have been underserved, and prepare
preschoolers challenged by poverty to be successful in elementary school and
beyond. Wherever we go we engage faith, relationship-building, and
volunteers to lift-up and support Colorado's most vulnerable citizens.
JOB SUMMARY
This position works in collaboration with the Volunteers of America staff,
volunteers, and other designated outside agencies to provide meal service to
at-risk seniors who live independently. This person will use resources to
connect seniors to services needed through referral to vetted services.
DUTIES AND RESPONSIBILITIES
Establishes trusting relations with coworkers, peers, and program
participants.
Actively works cooperatively and collaborates with members of the team to
serve program participants in a comprehensive, effective, and caring way.
Maintains a caseload of 400- 500 clients by providing intake services,
reassessments, and ongoing referral services.
Maintains and ensures confidentiality of all program participant information.
Schedules weekly home visits to program participants; coordinating service
plans, preparing corresponding paperwork, documentation and follow- up on
client progress.
Handle crisis situations in a calm and professional manner, takes
appropriate action and reports critical incidents as required.
Resolves customer concerns, issue credits and reschedule deliveries as needed.
Assumes MOW Volunteer Specialist responsibilities as needed, providing
direction, coordination, and consultation for volunteer functions within
the Meals on wheels program.
Prepares and maintains reporting sheets, site logs, waiting list and end
of the month reports.
Attends and participate in staff meetings, trainings, seminars, and
resource fairs.
Performs all other duties as assigned.
MINIMUM QUALIFICATIONS
Associates degree in gerontology or related human service field or equivalent
experience.
Ability to work independently, exercise good judgement and participates as a
member of a multidisciplinary team.
Own transportation, valid Colorado driver's license and state -mandated
automobile insurance.
PREFERRED QUALIFICATIONS
Possess an ability to listen effectively and respond creatively to program
participant issues.
Fluent in Spanish preferred.
KNOWLEDGE AND SKILLS
Knowledgeable about available service programs for seniors in program service
areas.
Strong computer skills in Microsoft office.
Poise and diplomacy in contact with the agency, clients, donors, other
service providers and all regulatory agencies and funding sources.
WORKING CONDITIONS AND PHYSICAL REQUIREMENT
While performing the duties of this position the employee is regularly
required to answer a high volume of telephone calls.
Deliver meals to clients as needed and may need to lift up to 25 lbs.
repeatedly during deliveries.
Travel utilizing personal vehicle may be required.
Extended periods of sitting at a desk may be required.
The noise level is usually low to moderate.
POSITION TYPE
Fulltime
Hourly/Non-Exempt
PAY RANGE
$18.29/hr. - $19.00/hr.
EXPECTED HOURS TO WORK
Monday - Friday 8:00am- 4:30 pm and designated holidays.
Evening and/or weekend hours may be required based on program events or
assigned job duties.
BENEFITS
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurances
Life Insurance
Accident Insurance
Employee Assistance/Work Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Company Paid Unlimited Mental Health Benefits for Employees on the VOAC Health
Plan
Volunteers of America is an EEO/AA Employer
Position will Remain Open Until Filled