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Description This Practice Lead/Medical Assistant Position will support our Pain Management Clinics in Conneaut and Geneva. Essential Functions Independently performing advanced Medical Assistant duties which may include advanced procedures specific to department, coordination of the work for other Medical Assistants or performing patient or population based care navigation. Independently performs all front desk duties specific to department, including scheduling patients, collecting and verifying patient payror information and other patient documentation. Oversees daily functioning of all operational systems in office. Ensures implementation of business policies and procedures for the daily operations of the office. Sets daily operational/patient priorities, evaluates daily work flow and assigns work. Ensures that duties are carried out according to UHMSO policy and procedures. Submits vacation requests for approval to Supervisor or Administrator. Notifies the Supervisor or Administrator of coverage requirements and escalates overtime needs to Supervisor or Administrator. Validates employee schedule time worked in Kronos. Orients and trains new and current staff on office protocols and job responsibilities. Coaches staff to maximize patient throughput. Maintains documentation related to employee performance and communicates performance related issues to Supervisor/Administrator. Provides performance feedback of staff to Supervisor/Administrator for annual review. Promotes, builds and ensures positive customer relationships at all levels within the practice. Troubleshoots and resolves issues. Updates supervisor/administrator of significant activities. Assesses and resolves all third party payors and patient billing issues using appropriate resources within the UHMSO. Delegates and prioritizes daily work activities of the billing staff. In collaboration with providers' orders medical and office supplies based on business needs. Tracks, collects, and maintains data to maximize business efficiency. Other duties as assigned. Required For All Jobs Performs other duties as assigned. Complies with all policies and standards. For specific duties and responsibilities, refer to documentation provided by the department during orientation. Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity