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We are looking for a new Operations Manager to join our team in Contract Logistics in Contern, Luxembourg!
Your Role
The Operations Manager is responsible for overseeing daily warehouse operations, managing customer relationships and leading staff development to drive efficiency and continuous improvement.
Your Responsibilities
Operations & Financial Management: Oversee financial results related to space, productivity, and consumables, contribute to forecasting/budgeting, and implement corrective actions for deviations.
Customer Engagement & Service: Act as the primary contact for customers on operational matters, drive customer relationships, manage escalations, and ensure high service standards.
Team Leadership & Development: Coach, train, and evaluate Shiftleaders, ensure staff development through skills training, and manage performance reviews and disciplinary actions if necessary.
Shopfloor & Performance Management: Oversee daily workload, staff planning, and shift operations; conduct meetings, monitor KPIs, and drive continuous process improvements.
Compliance & Quality Control: Ensure adherence to security, safety, and customer quality standards; translate contractual agreements into daily operations and drive continuous improvement projects.
Customer Service Operations: Organize and monitor workload, meet deadlines, manage customer requests, conduct performance reviews, and drive process improvements based on customer feedback.
Financial Oversight & Cost Control: Monitor invoicing accuracy, oversee financial reporting, ensure cost control, and support budget planning while maintaining service levels.
Staff & Organizational Management: Supervise warehouse employees, manage shift schedules, oversee bonus calculations, conduct team meetings, and coordinate with HR on workforce matters.
Your Skills and Experiences
Several years of experience in logistics, warehouse operations and staff management
Highly interested in growing the performance, the capabilities, the ownership and the independency of the team and its individuals
Act organised, clearly at all times considering priorities for yourself as well as for your team
Good knowledge of logistics processes and techniques used in warehouses
Good knowledge of Key Performance Indicators
Very good communication skills
Ability to take decisions under time pressure and in stressful situations
Strong affinity with required customer quality standards
Good Reasons to Join
Kuehne + Nagel in Luxembourg was founded in 1970 and currently has around 700 employees with over 30 different nationalities. Located at the very heart of Europe, and as such the ideal starting place to travel in Europe, Luxembourg is known by its diversity, amazing nature and beautiful castles. Our head office is located in Contern, an industrial zone in the south-eastern part of Luxembourg (easily reachable by car or public transportation from Luxembourg, Germany, France or Belgium). We offer a position within a strong international environment with a competitive salary and opportunities for further development within the Kuehne + Nagel Group.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.