At Shire, we are proud and grateful to employ military veterans and thank them for their contributions to our company and our country. See where your military experience can play a role at Shire by using our military skills translator job search tool below:
Supports CET Customer Service team. Provides order management support to business customers (order entry, order maintenance, logistics, inventory review, price updates, etc.) and support metrics. Delivers professional, first line inter-face for customer correspondence including providing conflict resolution. Maintains records of customer profiles and preparesstatus reports. Position acts as a liaison between customer and business. Identify and act on supply issues to minimize impact to the customer. Thoroughly and accurately follows detailed standard procedures and performs duties within prescribed time frames.Monday thru Friday 8am 5pm onsite position (occasional overtime may be required)Education: HS diploma or GED. Two-year degree preferredRequired Skills/Experience:Strong attention to detail, experienced at building relationships and working across many different areas. Able toeffectively manage multiple activities in a fast-paced environment. Gathers information independently using establishedand well-defined procedures to problem solve, make decisions, and prioritize. Ability to negotiate and resolve issuesacross multiple functions. Demonstrates strong excel skills. Consistently completes tasks with a high level of accuracy andprofessionalism and has very strong communications skills (both written and verbal).Desired Skills/Experience:PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system, experience working with customers and freight forwarders.Positive attitude, team player. Enjoys being challenged and strives to improve processes.1+ year customer service experience and outstanding Microsoft Excel skills