Description:
Join our Customer Service team at Helen of Troy and make an immediate impact
on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell , PUR ,
Braun , Vicks , Hot Tools , Drybar , Curlsmith , and Revlon .
Together, we build innovative and useful products that elevate people's
lives e
Look around your home, and you'll find us everywhere, in your kitchen,
living room, bedroom, and bathroom. We are already making your everyday
lives better. We are powered by knowledgeable, enthusiastic, and
forward-thinking people committed to developing a culture of inclusion.
Whether you are just starting your career or in need of a challenge, we
recognize, develop, and empower talent!
Position: Consumer Service Representative I
Department: Customer Service
Work Location: Cortez, CO - 100% Onsite
What you will be doing:
The Consumer Service Representative I is responsible for providing quality
consumer support and service by accurately and efficiently handling incoming
telephone calls regarding our products. Calls may include but are not limited
to general inquiries, product troubleshooting, sales orders,
availability, warranty replacements and product specifications. The
representative will seek to understand consumer needs and expectations and
will address them with integrity, and compassion while protecting brand and
company image and reputation.
Answers phone, e-mail, and inquiries to ensure consumer satisfaction by a
variety of methods within the established guidelines.
Implements Osprey's AMG policies with the end user.
Processes claims and returns for consumers.
Provides product feature and benefit information to the consumer.
Assists with the development of standard operating procedures and references
them as needed to complete quality, efficient, and accurate work.
Masters the software programs used by the Customer Service Team
Is a product expert and knows Legacy, current and upcoming product and their
feature differences.
Communicates with consistency and clarity with internal and external
customers.
Skills needed to be successful in this role:
Experience with Bluetooth, App, and Wi-Fi connectivity devices
Excellent interpersonal skills
Ability to understand and follow oral and written instructions
Minimum Requirements:
High School Graduate or equivalent
1+ years customer service experience
Authorized to work in the United States
Preferred Qualifications:
Call center experience
In Colorado, the standard base pay range for this role is $15.65 -
$23.48 hourly. This base pay range is specific to Colorado and may not apply
to other locations. Actual salaries will vary based on several factors,
including but not limited to location, experience, skill level, and
performance. The range listed is just one component of the total compensation
package for employees.
Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid
Holidays, Paid Parental Leave, 401(k) with company match, Basic Life
Insurance, Short Term Disability (STD), Long Term Disability
(LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational
Wondering if you should apply? Helen of Troy encourages people as diverse as
our brands. Have the confidence to come as who you are because your point of
view, skills, and experience will make us stronger. If you're eager to
share new ideas and try new things, we want to hear from you.
#LI-RS1
#LI-Onsite
For more information about Helen of Troy, visit www.helenoftroy.com . You
can also find us on LinkedIn , Glassdoor , Facebook , Instagram and Twitter .
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are
committed to developing a diverse workforce and cultivating an inclusive
environment. We value diversity and believe that we are strengthened by the
differences in our experiences, thinking, culture and background. We do
not discriminate on the basis of race, color, religion, sex, nati nal
origin, sexual orientation, gender identity, age, marital status,
disability, protected veteran status or any protected basis.
We will provide individuals with disabilities reasonable accommodation to
participate in the job application process. If you would like to request an
accommodation, please contact Human Resources at (915) 225-8000.
Founded in 1968, Helen of Troy is a prominent player in the global consumer
products industry, offering diverse career opportunities across North
America, South America, Europe, and Asia. We boast a collection of
renowned brands such as OXO , Hydro Flask , Osprey ,
Honeywell , PUR , Braun , Vicks , Hot Tools , and
Drybar - many of which rank #1, #2, or #3 in their respective
categories, making the Helen of Troy name synonymous with excellence and
ingenu