About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators,
oxygen, sleep apnea treatment, wound care solutions, diabetic solutions
and home medical equipment. We help patients lead a more comfortable and
productive life by keeping them engaged in their care and empowering them to
manage their health and treatment at home. Rotech provides high quality
medical products, services and outstanding customer care through hundreds of
locations across 45 states. For additional information, visit our company
homep
Overview and Responsibilities
Job Summary
We are seeking a dedicated Customer Service Technician to join our team. In
this position, you are responsible as needed for the delivery, set up,
and maintenance of medical equipment, oxygen, and supplies, and the
instruction to patients and/or caregivers concerning proper use and
maintenance of equipment. Position is also responsible as needed for providing
customer service over the phone and in-person to patients and referral
sources. In the State of CO this position pays between $17/hr-$23/hr
depending on related experience (Co Springs $20-$23 &
Denver-Lakewood-Westminster $20-$23.50). In office work, field work
and after h
Essential Job Duties and Responsibilities
(Reasonable accommodations may be made to enable individuals with
disabilities to perform these essential functions. Please note this job
description is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the employee for
this job. Duties, responsibilities and activities may change at any time
with or without notice.)
Adheres to company policies and procedures in regards to using personnel
protective safety equipment
Assists with updating respiratory grid
Available for on-call assignments as needed
Completes all necessary delivery forms and paperwork including, but not
limited to invoices, work orders, manifests and logs, patient care
instructions, route sheets, etc.
Coordinates verification of Medicare, Medicaid, and private insurance
coverage information
Delivers, sets up and maintains equipment at the delivery address using
company vehicle
Develops and maintains working knowledge of current products and services
offered by the company and all applicable governmental regulations
Educates the patient and/or caregiver on the safe use and maintenance of the
delivered items
Maintains assigned company vehicle in a clean and safe working condition
Maintains referral log
Manages all aspects of intake: answering the phone and receiving faxes,
collecting patient and referral source information, data input into IMBS,
printing tickets, assembling charts and processing paperwork
Monitors office supplies
Observes additional needs that the patient may have and reports same during
morning meeting
Prepares CMNs/SOPs for Sales Reps and documents on tracking log
Prepares complete and accurate files for Billing Department
Prepares tickets for daily routes
Provides service for walk-in patients
Reports equipment hazards and/or product incidents as required
Works with location personnel to coordinate deliveries
Performs other duties as assigned
Travel
Travel via company vehicle required to patient's homes for set-ups and
reoccurring delivery
Qualifications
Employment is contingent on
Background investigation (company-wide)
Drug screen (when applicable for the position)
Valid driver's license in state of residence with a clean driving record
(when applicable for the position)
Required Education and/or Experience
High school diploma or GED equivalent, required
Preferred Education and/or Experience
Experience with medical equipment, preferred
One year of related work experience, preferred
Medical terminology, preferred
Skills and Competencies
Accurately perform simple mathematical calculations
Effectively communicate in English; both oral and written
Interpret a variety of communications (verbal, non-verbal, written,
listening and visual)
Maintain confidentiality, discretion and caution when handling sensitive
information
Multi-task along with attention to detail
Self-motivation, organized, time-management and deductive problem solving
skills
Work independently and as part of a... For full info follow application link.
Employer
Females,
and
Individuals
with Disabilities
Rotech Healthcare Inc.
recruits, employs, trains, promotes, transfers,
separates from employment and
compensates employees without regard to
membership in, association