Nicklas Supply is hiring.
Multiple locations available. Bridgeville - Pittsburgh - Cranberry
Counter Salesperson
Plumbing knowledge preferred
Job purpose
Increase sales and customer satisfaction by assisting walk-in and telephone customers in the selection of needed products, by applying technical knowledge to satisfy customer needs
Duties and responsibilities
· Professionally greet customers. Build working relationships with vendors and internal customers...do this by providing customer service, being kind and courteous, maintaining interpersonal relations, having a positive attitude and pleasant telephone etiquette
· Handle difficulties with with diplomacy - seek assistance if needed
· Promote branch and companywide promotions and specials
· Enter orders accurately and follow-up on special requests
· Process customer returns, including required paperwork, execute prompt and effective resolutions to customer issues
· Evaluate and process warranty claims using company and/or manufacturer warranty policies
· Select correct products from stock to sell
· Assist outside sales team
· Receive payment or obtain credit information
· Clean and maintain the counter area and displays of product in an attractive manner
· Restock displays of merchandise
· Assist and resolve customer complaints
· Keep updated on new product information and upcoming product promotions
· Determine product required by customer and suggest alternative and/or additional products related to customer's order
· Adhere to all OSHA guidelines and NSI safety and company policies
· Ability to operate forklift and order pickers
· All other duties as assigned
Qualifications and Education:
Sales - Customer Focus - Navigating within the Organization - Contributing to team success -
Wholesale distribution, product and application knowledge preferred - Must be able to lift 75 lbs - Valid Pennsylvania driver's license - Forklift certification
Working conditions (if applicable)
· Occasional evening and/or Saturday work as required
· Noise level is usually moderate to loud
Physical requirements (if applicable)
· Performed while standing, sitting and/or walking
· Requires the ability to communicate effectively using speech, vision and hearing
· Requires the use of hands for simple grasping, repetitive motion, and fine manipulations
· Requires bending, squatting, crawling, climbing, reaching
· Requires the ability to lift, carry, push or pull medium weights, up to 75 pounds
· Requires the ability to work in extreme weather conditions (both hot and cold)
· Requires close vision, color vision, depth perception, and the ability to adjust focus
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