MSA, The Safety Company
CRM System Administrator
US-PA-Cranberry Twp
Requisition ID: 2024-7851 Type: Full-Time # of Openings: 1 Category: Customer Marketing
Overview
Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.
At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.
Are you in? Read on for more details about this particular role.
Responsibilities
We are seeking an experienced and motivated Salesforce System Administrator who will be responsible for managing the day-to-day business needs of our Salesforce CRM users. As a successful Salesforce Administrator, you have the opportunity and responsibility to maintain the Salesforce Org, provide system support case triage, make changes to the Salesforce configuration, create policies and procedures, as well as to guide, train, and manage our users on the Salesforce CRM platform(s). You will collaborate with other members of the Salesforce team as well as various departments to gather requirements, customize Salesforce to meet business needs and ensure the system is tested, validated and operating efficiently.
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Administer and configure MSA's Salesforce CRM platform based on best practices.
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Serve as subject matter expert on Salesforce best practices, functionality and capabilities.
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Evaluate and implement third-party Salesforce apps and integrations as needed using the company defined change management plan.
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Manage daily Salesforce CRM platform support and maintenance tasks.
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Support user requests for customer information.
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Remain current with Salesforce releases, features, and updates to provide recommendations for process improvements and future integrations.
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Contribute to the development and execution of MSA's global CRM strategy.
Qualifications
#LI-EE1
#Hybrid
MSA is committed to the principles of equal employment opportunity and to providing a workplace that is free from unlawful discrimination. As such, it is MSA's policy not to discriminate against any employee or applicant for employment on the basis of the person's age, color, creed, disability, ethnicity, race, religion, gender, marital status, sex, sexual orientation, gender identity, national origin, citizenship status, veteran's status, genetic information, political affiliation, disabling condition, or any other category protected by applicable f deral, state, or local law. MSA also makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodations would impose an undue hardship.
If you are an individual with a disability and need an accommodation to assist you in navigating this career site, let us know.Contact Us MSA is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans.
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