This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/11980196 Overview
Are you looking to start your career with a great company? Snap-on\'s
Customer Care Center is currently hiring an Order Entry Representative
to support our franchise network. Our Customer Care Center is a fun,
friendly, fast-paced environment where our team provides a World Class
Customer Experience via Phone, Email, and Text Message. We offer
competitive pay, full benefits, and a great work/life balance.
Benefits and Perks
- 401k with company match
- Full medical with options for Dental and Vision
- Employee Assistance Program
- Pension
- Employee Stock Purchase Program
- Employee Purchase Program
- Tuition Reimbursement Program
- Start with 13 paid vacation days and 1 week paid sick time (accrued
based on hire date)
- Annual raises and bonuses (dependent on profitability of the
business)
Responsibilities
- Prepare and process manual transactions including but not limited to
sales orders, transfers, and returns.
- Prepare and process large batch order file into ERP system.
- Review orders for completeness and accuracy, ensuring all necessary
information is provided.
- Communicate with customers to resolve any order discrepancies or
issues in a timely manner.
- Coordinate with other departments, such as sales and inventory
management, to ensure seamless order processing.
- Utilize mass ordering tools and techniques to streamline the
processing of bulk orders.
- Assist in the development and implementation of procedures to
improve the efficiency of the order entry process.
- Provide exceptional customer service by responding to inquiries and
requests promptly and professionally.
- Record all inbound contacts and manage open cases through the CRM
system.
- Meet or exceed individual department metrics.
- Leverage RCI tools to identify and implement process opportunities
to enhance service and/or improve franchisee productivity.
- All other duties assigned by management.
Qualifications
- Minimum 2 years administrative or order entry experience
- Minimum high school diploma or equivalent. Associate or bachelor\'s
degree preferred.
- Excellent PC skills, knowledge of Excel and other Microsoft Office
programs, Understands use and function of data tables.
- Proficiency with order management systems and software, with
experience in batch ordering tools preferred.
- Strong attention to detail and accuracy, with the ability to
maintain focus while processing large volumes of orders.
- Problem-solving skills and the ability to resolve issues efficiently
and effectively.
- Understanding of end-to-end sales order process flow; entry to
invoice
- Excellent ability to prioritize own workload.
- Proficient in verbal & written communication and able to quickly
transition between various media channels effectively.
- Flexible in daily activities, change priorities and coordinate
multiple tasks.
- Strong communication skills, both verbal and written, with the
ability to interact professionally with customers and colleagues.
- Ability to use a wide range of procedures & analyze situations to
determine what action should be taken within limits of standard
practice.
Snap-on is an Equal Opportunity Employer,
Minority/Female/Disabled/Veteran