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Company: Super Soccer Stars
Title: LA Account Coordinator
Los Angeles Accounts Coordinator oversees class management, customer management, partnership retention, and partnership growth within the region. You will work behind the scenes using data, proactive planning, and clear communication to ensure a positive class experience for our partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Class Management
Seasonal schedule strategy for after-school or enrichment programs.
Manage all class logistics, changes, and updates with after-school or enrichment programs.
Communicate logistics between departments and to coaches to ensure program success.
Managing location specifics for coach requirements, equipment needs, schedule changes, weather issues and more
Customer Management
Maintain connection to customers and ensure YAU standards are exceeded
Visit locations for check-ins, class observations to oversee quality and opportunities for growth
Communicate program detail reminders to customers - no classes, new season, coach changes and more
Oversee resolution process for all escalated issues
Program Growth
Coordinate with existing partners and develop new business relationships.
Oversee enrollment and re-enrollment strategy
Support grassroots marketing campaigns to promote partner programming.
Continually implement strategies to increase enrollment and attendance.
Additional responsibilities as required
Requirements
Salary Range: $45,000-$48,000
8:00 AM -5:00 PM (Sun-Tue, Thu-Fri)
Must be located in the Los Angeles Metro area.
Detail-oriented with an acute ability
Personable, customer service-oriented
Exceptional written and oral communication skills
Familiarity with staffing and scheduling systems is a major plus
Hybrid role, can work remotely but is required to be in the office 2-3 days per week. Weekend availability is required at certain times of the year
Benefits
We offer a competitive starting salary, excellent growth potential, outstanding benefits (health and dental insurance, 25 days of Paid Time Off, 401K plan, etc.) and an extremely friendly and energetic work environment.
Soccer Stars is committed to building a culturally diverse and pluralistic workplace that is committed to teaching and working in a multicultural environment where differences are valued and respected. Women, minorities, individuals with disabilities, veterans, LGBTQA+ and intersectional individuals are encouraged to apply.