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MacOS Content Production Engineer
Cupertino,California,United States
Corporate Functions
Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We’re a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work — and to each other. Because learning from the people here means we’re learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar. The Retail Technology Engineering team designs, develops and deploys apps and digital experiences that shape the future of Apple Retail stores globally. You'll be a part of a dynamic team of full stack engineers, who work in partnership with various partner Apple teams, to deliver innovative, scalable solutions to tens of thousands of Apple devices across 500+ stores worldwide. If you're self-motivated, passionate about building impactful products and mastering new technologies, this is your opportunity to thrive!
Description
We’re seeking a dedicated MacOS engineer to streamline and deliver Mac demo content to Apple stores worldwide. You’ll be collaborating with Apple Retail, Software Engineering, and IS&T organizations to influence technical roadmaps, troubleshoot performance, capacity, and system limitations with QA teams, and implement enhancements or new architecture. Successful candidates are humble, curious, creative, tenacious, organized, have clarity of thought and can lead through ambiguity - Build MacOS demo content packages for deployment to Retail stores - Create ad hoc scripts where needed. Provide requirements and iterate on architecture in partnership with engineering team, to develop, implement and test extensible systems for loading of content, settings, configurations and apps onto demo devices, across multiple locales at scale - Serve as Tier 3/4 escalation point for MacOS Digital Experience QA. Triage, and debug issues, ensuring root cause analysis and resolution - Device provisioning via MDM/JAMF. Support device provisioning for demo devices, over the air. Ensure devices are enrolled and configured correctly and securely. Partner with security teams to ensure security model of demo devices is sound and effective - Perform Apple operating system research, document and communicate findings back to engineering, to ensure seamless demo deployments in stores. Implement new technologies and features for the latest demo experiences
Minimum Qualifications
10+ years of experience working on MacOS platform as a tooling engineer, system administrator, including troubleshooting and triaging Mac operating systems
Extensive experience with Mobile Device Management frameworks (JAMF preferred), deploying applications, configurations via packages over MDM
Demonstrated ability to ensure seamless device provisioning, configuration and system interoperability
Expert knowledge of UNIX/ LINUX environments and setup tools (ssh, telnet, rsync, etc), critical for system management and troubleshooting
Demonstrated proficiency in advanced Bash and Python
Key Qualifications
Preferred Qualifications
Able to navigate through functional and object-oriented programming languages, particularly Python, Swift
Understanding of integrated testing frameworks such as XCTest and pyTest
Experience with QA, specifically with developing testing strategies, frameworks and ensuring the delivery of high-quality software products
Ability to collaborate with various cross-functional teams and negotiate / document requirements for product roadmaps
Education & Experience
Additional Requirements
Pay & Benefits
At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $207,800 and $312,200, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
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Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) .
Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) .
Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) .
Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .
Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.