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Kemper Insurance Agency Customer Service Representative in Dallas, Texas


Dallas TX


Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises.

Kemper is seeking an Agency Customer Service Representative. We are establishing a department that is hiring for multiple positions. This is a fast paced, high volume contact center providing exceptional service to brokers and policyholders. Those chosen will be highly dependable, professional, and have a passion for helping customers. The team consists of insurance professionals who are knowledgeable and empowered to take action.

We will provide paid training from 8:00am- 4:30pm Monday - Friday. Upon successful completion of training we offer a Monday – Friday schedule with our latest shift ending at 7:00 PM CT.

This is the foundation for a career in the insurance industry. Kemper offers opportunities for growth!


  • Front line support for assisting our brokers

  • Providing customer service via phone, fax, or online chat

  • Review policy details and billing history

  • Process payments and changes for policyholders

  • Keeps informed regarding industry information, new product development, coverages, and technology to continuously improve knowledge and stay current.

  • Perform other related duties as assigned

Job Qualifications:

  • High School Diploma or GED required.

  • Prior Agency, Retail, or Contact Center experience

  • P&C License preferred but not required

  • Ability to build strong relationships with our brokers, insureds, and colleagues

  • Aptitude to effectively work with teammates to ensure seamless customer experience

  • Bilingual in English and Spanish preferred.

  • Basic knowledge of computer systems such as Microsoft Office, internet browsers, etc.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.