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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Chief Operating Officer, Small Business Banking within PNC's Retail Banking organization, you will sit in Pittsburgh, PA, Philadelphia, PA, New York City, NY, Dallas, TX, Denver, CO, Chicago, IL, Charlotte, NC, Minneapolis, MN or Atlanta, GA. This position is primarily based in a location within PNC's footprint. Responsibilities require time in the office or in the field on a regular basis.

As the Chief Operating Officer, you will be responsible for the execution and implementation of activities in support of Small Business Banking’s key objectives. You will collaborate with finance, marketing, human resources, technology, risk, and retail distribution to align strategies, roadmaps, and development plans to enhance the company’s Small Business Banking offerings.

Preferred Competencies/Skills

•Leadership that contributes to the successful execution of the Small Business Banking’s evolving priorities and objectives.

•Extensive program management expertise to drive change management efforts to improve team alignment and organizational effectiveness.

•Experience building and fostering a high-performance culture by leading, mentoring, and empowering cross-functional teams.

•Effective communication skills to engage teams, key stakeholders, and customers.

Job Description

• Leads and coordinates the planning, execution and oversight of strategic initiatives and operations for a large, complex and/or multiple business units, including strategic planning and budgeting, risk management strategy, reporting and analytics, and business and client solutions.

• Works in partnership with senior leadership to coordinate and execute strategic planning, annual budgeting and other business-wide initiatives. Leverages strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergies.

• Provides direction, coordination, or oversight of risk management strategy and program execution for their business units. Works with risk management and other internal partners to monitor changes in internal and external factors and to help ensure compliance with regulations and policies.

• Coordinates the development, implementation and monitoring of reporting and analytics used in identifying issues, evaluating performance and driving strategic and tactical decisions. Oversees or coordinates marketing, communications and other servicing initiatives to enhance client experience and help ensure consistency across large, complex and/or multiple business units.

• Motivates and develops staff, including acquiring top talent and managing performance-based issues. Effectively plans, organizes, directs, analyzes and evaluates staff and processes. Connects strategy to day-to-day activities and updates the team on a regular basis.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.

• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.

• Live the Values - Role models our values with transparency and courage.

• Enable Change - Takes action to drive change and innovation that will transform our business.

• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.

• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customer.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Development, Business Intelligence (BI), Competitive Advantages, Competitive Strategies, Data Integration, Data Mining, Strategic Planning

Competencies

Business Case Justification, Competitive Environment, Effective Communications, Industry Knowledge, Organizational Savvy and Politics, Planning: Tactical, Strategic, Process Management, Products and Services

Work Experience

Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Masters

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary: $125,000.00 – $336,700.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 03/31/2025, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit Your PNC Total Rewards (http://yourpnctotalrewards.com) .

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice (https://content.pncmc.com/live/pnc/aboutus/HR/Onboarding/PNC_CCPA_Privacy_Disclosure_Employee.pdf) to gain understanding of how PNC may use or disclose your personal information in our hiring practices.