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Description
· Provide 24/7 – 365 Level 1 support for a major airline's Network Operation Center.
· Open Incidents and Service requests for the OCC as required.
· Serve as a liaison between Technology and the OCC during BCP events
· Resolve desktop software issues, and escalate to L2 when appropriate.
· Maintain familiarity with OCC specific applications and hardware (SWIFT, AVtech Scout Phone System)
· Replace malfunctioning equipment with hot-spare equipment. (Maintain inventory levels with HDQ Services)
· Assist with the operation of Crestron based A/V systems throughout the OCC and TOPS building.
· Image, configure, and install new equipment as required.
· Provide excellent Customer Service for Customers at all levels (Leadership and Non-Leadership)
· Interface with SWA Technology Teams for incident resolution; provide hands on the floor during system-wide events.
Skills
Unix, Windows, Network operations center, Network connectivity, Incident management, Lan, Wan, Dns, Noc
Top Skills Details
Unix,Windows,Network operations center,Network connectivity,Incident management
Additional Skills & Qualifications
Eager attitude, ownership
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $20.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Dallas,TX.
Application Deadline
This position is anticipated to close on Mar 21, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.