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Company
Federal Reserve Bank of Dallas
We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we’re creating a workplace where talented people can thrive, and we welcome your unique background and perspective to help present the best possible solutions for our partners.
Location: #LI- Hybrid
About the Role:
Our National IT Digital Workplace team has an immediate opening for an IT Business Systems Analyst . As an IT Business Systems Analyst your duties are to facilitate the system development lifecycle process including requirement management, business users’ interviews, information collection, business requirement documentation, use cases, test plan, test scripts, data analysis and user acceptance testing as it relates primarily to the ServiceNow application. Act as a liaison between customer stakeholders and the ServiceNow development product team in gathering, documenting, and designing realistic implementation design plans for ServiceNow workflow automation and related technologies. Capable of understanding business requirements and issues, brainstorm solutions to business needs and resolving problems. Responsible for data collection and analysis, preparing reports for operational and analytical purposes, manage user expectations and system scope throughout the lifecycle. Administrate the workflows on the software, implement new systems or add-ons, and help with problem resolution.
You Will:
Utilize ServiceNow for service management in customer environments.
Provide consultative support to help customers navigate the ServiceNow system.
Gather and document customer requirements for enhancements to ServiceNow systems and create design documents.
Obtain customer approval prior to development start.
Communicate delivery of enhancements in customer's ServiceNow environments including creation of service catalog items and complex workflows or flows.
Participate in ServiceNow release, patching, and upgrade activities as it relates to customer stakeholders.
Execute and coordinate the testing and quality assurance activities for new enhancements within the customer's ServiceNow environment.
Interface with Product Owner and other technical resources to coordinate transferring design specifications for developers to build.
Function as quality assurance and control for work coming from other teams prior to it being promoted into production.
Take on technical leadership responsibilities for complex tasks.
Track work for reporting to the customer stakeholder.
Responsibly interact with customer points of contact as a part of normal operations.
You Have:
Bachelor’s Degree or equivalent experience
Must have 1+ years of experience working in an information technology technical support or operations role
ServiceNow Administration
Hardware and Software Asset Management awareness
Ability to prioritize work and work independently
Excellent communications skills
Excellent time management and tracking skills
A working knowledge of information technology
Demonstrated ability to troubleshoot information technology issues
Ability to escalate issues when they exceed personal capabilities or direction
Ability to respond promptly even without all the answers/information
Our Benefits:
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
Comprehensive healthcare options (Medical, Dental, and Vision)
401K match, and a fully funded pension plan
Paid vacation, holidays, and volunteer hours; flexible work environment
Generously subsidized public transportation and free parking
Annual tuition reimbursement
Professional development programs, training and conferences
And more…
Notes:
This position may be filled at various levels based on candidate's qualifications as determined by the department.
Applicants must be eligible to work in the U.S and the role is not available for sponsorship.
This role allows for the employee to work in a hybrid manner with some work conducted onsite at the Federal Reserve work location and some work conducted remotely (fully remote work is dependent on the candidate's qualifications) . Specific schedule details will be discussed during the recruitment process.
The Federal Reserve Bank of Dallas is proud to be an Equal Opportunity Employer that believes in the diversity of our people, ideas and experiences, and we are committed to building an inclusive culture that represents the communities we serve.
If you need assistance or an accommodation due to a disability, please notify your Talent Acquisition Consultant.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Privacy Notice (https://www.kansascityfed.org/documents/7797/Workday_Privacy_Notice.pdf)
OUR BANK has one of the most recognizable brands around the world. The Federal Reserve is the central bank of the United States—one of the world's most influential, trusted and prestigious financial organizations. The Federal Reserve is charged with the important mission of promoting a strong economy and a stable financial system and fulfills this responsibility by formulating national monetary policy, supervising and regulating banks and bank holding companies, and providing financial services for banks and the U.S. government.
OUR PEOPLE are diverse in background and ideas, which allows for ongoing creativity and innovation. Ultimately, they are the ones who push our high-performance, exchange-driven culture forward.
Why Our People Choose Us:
Our reputation precedes us
There will always be room for personal growth
Our people are first
You’ll find the right balance
Your responsibilities will be meaningful
We hope that you will be our future colleague.